Photo Vault Lock Photos Album

I haven't had a chance to use the app, much less give a thought out review. I was surprised that it was rated 5 stars by almost 3,000 people and assumed it must be great. Well, it may very well be great... but I now know that it "pays" users for a 5 star review (even if it really doesn't, who would take the chance and rate it less when it specifically says "you will get MUCH more FREE storage if you rate this app 5 stars now!") This is an unethical tactic to boost the amount and grade of reviews and should be reviewed by Apple. I had actually decided to remove the app from my iPhone but there were a few well-written reviews I saw as I was leaving this review that made me decide to give it a chance. It's 5 stars for the free storage until I find a better app made by a developer who depends on the quality of their app to generate honest 5 star reviews instead of buying them from users before they've even had a chance to use the app. This isn't right and should be changed. It's sleazy and tacky. Now the review won't send. Hmm.

I’ve always had a good experience with this app, until the most recent update. They changed the app name to Media and completely changed the format. I had no idea what to do when I unsuccessfully attempted to login with the password I had always used. The developers gave NO info on what to do or how to proceed with the new layout. Thankfully, due to a very helpful review, I have also had success with this fix. Type “reset password” (without the quotation marks, but include the space and use all lowercase letters) into the password box and then tap “Done”. This will prompt you to create a new password, and then it will ask you to use that new password to login. Based on my experience, it logged me into my account and everything appeared to be just as it was before the update. HOWEVER, after thinking about it a bit, I was curious to see if attempting to reset the password again would work. And it did. So basically, if anyone were to get ahold of your phone and know about this information, they could easily just reset your password and gain access to all your files. Definitely something to think about before storing anything that you don’t want others to see. Hope this helps!

response required

Oct 18: Now it appears they’ve gone to bait & switch. I just triple checked the info in the App Store - nowhere does it mention a “trial period” but now, the reloaded app crashes when I try to open any folder because my “10 day trial” is up and I’m required to buy the upgrade to regain access to my photos! Oct 5: Been using it for a few years & it’s been good. Yesterday I updated my phone and pad to ios13.1.2. So far the phone is still OK but on the pad the app crashes if you try to open a folder that has another folder inside it. This makes it useless as my photos are in year folders with month or event folders inside them. At at least 2 or 3 thousand photos per year I see no other reasonable way to arrange things. I tried to contact Tech Support but it sends me to a Twitter sign up site. I admit that I’m only middlin’ good with a computer, but I used to build prototype safety systems for nuclear weapons and complex electro- mechanical mirrors for tuning high powered lasers and I can recognize when something has suddenly gone wrong.

Maybe I missed something when I was reading about this app because I don’t remember it saying you had to buy an upgraded version to continue to add pics. It’s only $2.99 but, of course, it’s the principle of it. The other thing is they made me review the app before I had even figured out how to use it, exactly. All in all the app works- it’s just imperfect and bare bones, which I don’t mind at the moment. But most importantly i like the icon. It’s inconspicuous. I’d never be tempted to open it out of curiosity as it looks incredibly boring. Any icon looking like a safe or lock or something will draw people’s attention. I’d rather not have to deal with explaining it to someone who’s not allowed to see them.

response required

I’ve had this App since almost its beginning. At first it worked perfect, then one day they updated it and everything I had stored in the app disappeared. I stopped caring about it but left it on my phone. Then they did another update and magically all my stuff was back. Great! Well now they updated it yet again and everything I had is gone once again. Don’t waste your time on this app the developers don’t know what they want it to be and the end result is their users losing their files. I sent them an email to see if there was a way to get back my files and such. If they actually respond with a solution I’ll update this review but until then stay away from this app there are better ones out there with better support.