Paytm Mall : Online Shopping

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I ordered for electronic product,first the delivery was delayed by 5days,had no message to inform about the delay,so I had to call myself & check but customer service had no idea where the product was,so after waiting for order finally the product was with their courier partner, who informed me that the product will be delivered next day, I wait all day to receive the parcel,when it didn't arrive I checked the status the order status was canceled so called courier to confirm the same,courier company confirmed that the order was to be scanned for delivery the same day as informed but Paytm canceled the order from their end and asked it to be returned back,even though it was a paid order, called customer service no. Waisted my phone balance on hold waiting to speak to a agent never got connected, when I message them they say due to unavoidable circumstances it was not delivered which is a clear lie, how can that be when the parcel was with the courier company? they had no reason to give, some robot keeps pasting same response to every query,then they say refund will be processed immediately but have to wait 14days , liars never shop from paytm mall, would never recommend it to anyone.

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Beware of this tricky and false products sellers and cheaters as I had ordered for a imported V8 Smart Watch of good quality and good functions which was shown in the app advertisement but when I received the product I got a cheap china made simple watch with very much less function and worst quality also with very less features and the main thing was also that it was a defective piece as the sim card error was showing as I have inserted SIM card but it was not working and my calls were not connected and I can’t use the call and mobile functions as it I also searched for network but no network was coming and it was a network issue and also showing charging error. They don’t answer the call satisfactory and also they can’t give any solution and no replacement also and my money has gone in waste . Will never recommend to buy products from paytm mall and so think many a times before buying product and get cheated. There is no option of giving minus stars so giving one star.

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You guys are fraud. You guys have broken your trust and assurance multiple times in last 2 weeks. I ordered a tv 3 weeks back. Didn’t get it yet. Everytime I contact you guys, you guys tell it will be delivered within 2 days but the order never gets delivered. I have called/mailed you 8-10 times now. In last your reply, you guys told the order will be delivered positively by 29th October. Now its showing 31st in the app. Don't you guys have the shame to not harress a customer so much. It's getting delayed from 16th October. On 16th October the order reached Bangalore near me. From the delivery partner, no one tried to deliver it and updated the false status as "delivery attempted". It got delayed by 15 days unnecessarily due to the carelessness of the delivery partner and unprompt, irresponsible and unprofessional behaviour of paytm mall. Will I ever get my order? Ever? Stop providing me the expected date of delivery and fake promises. Do some work. Talk to the delivery partner and get the real time status of the order and tell them to deliver it.

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I never recommend to any to purchasing from paytmmall. I have ordered iPhone and delivery date was 17th oct but today is 19th oct and still I am waiting my order. I have paid already and I communicated their customer care, and I was surprised that they misbehave very badly and said that we are not here for delivery your product communicate courier company we have shipped and now courier company is responsible for ur order. And from 20th oct I am going out of station and I am unable to receive my order. In this case my order will be cancel by courier company because i cannot receive my order in next two days. Who will be responsible. Really very bad service.😭😭😭😭😭😭😭😭 Rola diya bahut gandi tarah se dila diya is bar and this was second time with me. First time paytm update my order status as delivered while they did not deliver any product and they refund me after 40 days and now itni late delivery koi ni soch sakta paytm esa bhi karta h.... very worst shopping company ever

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Guys please be aware shopping from paytm they are all doing frauds causing inconveniences to the customers I ordered a product (tshirt) of M size they delivered me of size L and then when i placed a replacement thier pathetic courier service (guy) did not accept it he assured me he will cancel the replacement after which i could get a option for replacement but it did not happen at all i could not find any option for replacement, I then started to call customer care services after soo many calls they scheduled me a replacement but they never came to pick up the product they kept on calling me but they did not come i had to call and speak to them for 60minutes daily but it never helped me at all. At last after 10days of daily call they somehow managed to schedule me a replacement, they took the product of replacement, they should have replaced my order and now they have automatically cancelled my replacement PLEASE DONT USE PAYTM MALL APP THEY ARE FRAUDS !