Passport Mobile

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I was excited to download and use the benefits of this app and I think it’s great that a mobile app was made for convenient searching and usage of the benefits. However, the app is absolutely slow. Using the search feature is the ultimate test of patience. I highly, highly suggest optimizing this app for speed, and redesigning it for mobile experience. It took me a while to navigate and understand how to use the benefits. It feels very much like an old website trying to fit itself for a small screen. Mobile apps work very differently, not just for navigation but its whole design and architecture. Hopefully the devs are working on this...

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Yesterday I went to a restaurant and wanted to use the passport deal. I didn’t have my card with me but showed the app, my card number and deal to the restaurant and they could not find a way to redeem the offer through app. I just don’t understand how I cannot use the app to the deal in this digital age. This is just ridiculous. If passport dining team is adding new restaurants to their portfolio, they should also teach the restaurants how to use it and make sure that customers can use it. Please fix this!!

As far as goods and services I have no complaints. I have used the benefits often and not one issue anywhere. The food benefit is by far the best feature and I have saved a lot of money. The newest update says it’s missing and won’t update; maybe they discovered the old was better. No scams found from my four history using the card.

I wasn't sure if the restaurant would accept it and half expected them to reject this, but it worked great! I asked the waitress, she said restaurant would honor it and bam! 20% off the total bill! I look forward to using this again,this opens up a lot of more fun experiences that might otherwise be just a bit too pricey

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I don’t understand why such an app has to be unusable. I can see it is a non native app that needs to connect to the internet all the time, but is that really necessary? Every time I need to use the app for a discount, I and my guests have to wait for well over 10 seconds for discounts to load. In a grocery line, it is worse having to wait for it to load. At least cache the card image so I can quickly pull it up even when offline. Why does it have to be an experience like school kids designed the app?