PA Toll Pay

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This app barely decent. It looks okay, and is simple enough to navigate, but makes the simplest of tasks more challenging. Forget trying to add a card on this app. I tried multiple cards on different days and it still refuses to work. The app is to make paying them more convenient, and it has only done the opposite for me. Now I have to pull out my laptop and start from the beginning on there, when I should have been able to add my card and make a payment the first time I tried on the app.

Was excited to see this app become available so that I could monitor my account more closely. My first tour of the app was a run through of all the features and services offered. I had no problems with login and setting up the Face ID, which worked without issue. I see that others in the past had issue with this but it all worked well for me. I was pleased to see all my account information appeared as it should have and was current with recent changes made. I didn’t attempt to make any payments or change credit card Info., so I can’t speak on that. But what I can offer up to make the experience better is in the transaction area. It would be so much better to show the vehicle alias (car type) assigned to each transponder. When tracking transactions your back and forth trying to match transponders to specific cars on you account. This experience could be much better.

Great new app. Seems to work well and all info is correct. I agree with other review that it would be nice to correspond transponder to vehicle or license plate so you can determine which vehicle made the trip. Love the ability to take photo of license plate though i haven’t tried it. Had difficulty updating contact info for authorized contacts (changing email of secondary user and adding mobile phone for primary and secondary user). Just didn’t work. Not sure if a faulty feature or something not quite active. Would be nice to use.

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The app misleadingly allows you to disable a transponder, while reporting it lost or stolen is a separate selection (and you will be charged $10). This implies that you can simply disable it and presumably re-enable in the future. Customer service indicates that it doesn’t actually doesn’t work this way and once you select this, you have cancelled the transponder, you will be charged $10, and if you don’t get a replacement your account will be closed. My app still shows that I have not reported my transponder lost/stolen but in fact it has been. Fix your App!! Either way would be fine but misleading is not fine. Be clear and by the way save your customer service people hours of explaining this to people.

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(Real review) When logging in to the app, the app says register finger print, but when I log out then back in and try to use fingerprint it crashes! I have an iPhone XS Max with Face ID (the future) and with most apps like this feature and same situation, the app adapts to the situation rise to the occasion! Kudos on making the app and reaching the platform but now it’s time to perform to the users expectations posthaste please! Other than that it does the job.... just my opinion! You might think that oh not a big deal but when I have to take time out of my day to type my password that will probably have forgotten, it takes up time witch takes up money!