OpConnect

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The "reservation" function of this app is horribly executed. Users have no way to know where they are at in line, who is up next, or how to cancel their reservation. Even worse, when somebody pulls up to a charging station, there is NO indication it may be reserved until AFTER they have parked, plugged in, started charging, and swiped their card. Use your screen to flash a red "RESERVED" if the space isn't available!!! So frustrating! Furthermore, I've watched a specific group of stations on the app all day today and the status never changed even though the parking lot is now empty. The hardware at these stations has been quite a pain, since it leaves faults on most cars due to the way it disconnects power sometimes, which is not J1772 compliant. This software combined shows this company isn't listening to its users. Even though I'm local, knowledgeable, and willing to help, when I call in to inform of an issue, my call falls on deaf ears. Consumers should not have to fear EVSE experiences like this if they go electric! Please make this reservation system go away until you've asked your users to do a pilot test or similar and give you feedback so you can work out the kinks. The idea is interesting, but it's not ready for public consumption yet!

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First you have to pay an initial $20 just to register. Then, they don’t tell you amperage of charge or how much an hour is until you plug in your car and login. I just paid $4 for 11 miles of charge. Are you kidding me. I can charge at California peak rates at home for less. I guess I will cancel after I get my 55 miles of charge for $20 already paid. The price per mile is cheaper if I had driven my V8 Toyota. Blink is way cheaper and you know the rate before authorizing the charge.

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The app basically has no “functionality.” Basically it just tells you when your last charge was and how much you paid. Can’t update billing, add money, or even tell if your car is charging. Not to mention the stations have multiple bugs in them. They are slow to repair broken LCD screens and non-working stations.

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Each card swipe without the app costs $25, whether the charger delivers any juice or not. I still haven't seen a refund after I got ripped off by an OpConnect charger this weekend in Hillcrest. A well earned 1 star for ten minutes I'll never get back and fifty bucks still in limbo.

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These charging stations are worthless as can only be started if you Opconnect app works! 75% of time can't get charging station to work and tech support is busy or never calls back. Opconnect is not able to do a remote start so not dependable!!!