OnShift Mobile

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Although I do understand updates are essential for functionality and improvement of the application. I don’t think that this new layout is the best. For starters I cannot see the master schedule anymore, which is a down fall because it is important to know what staffing looks like for the week. I also do not like the way in which my work week looks on the main page. I prefer the old version where you can see two weeks at a time, click on the date, and be able to see your shift and available shifts. Now, when you click on the day, it takes you to an entirely new page and it’s a hassle to go back and forth. Although I do like that you can see who you’re working with, it doesn’t show everyone. For instance it only shows me certain nurses and only my shift. Before, I could see all staff and all shifts. Lastly, I did see that the master schedule feature was brought into the new app, but it doesn’t load and reads as error. Please fix.

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This app is really only good for a couple things 1.) seeing your schedule 2.) putting in a call off 3.) obtaining a staff members phone number. It is an ok app for general staff but does not have much to offer managers or supervisors all you can really do is log a call off and see staff phone numbers. It is very disappointing that with the technology available in the world now and considering how advanced other apps are that this app is so limited. Managers should be able to send OnShift messages to all staff or specific staff not just reply to a message. We should also be able to edit current schedules (add/remove staff). It would be nice to view some items on the app just like we can on the dashboard on a PC such as...time off requests (also be able to approve/deny) and view the employees who are projected overtime. If OnShift would make these changes 1.) see and edit department schedules 2.) send messages to any staff (other than just call offs) 3.) view and approve/deny time off requests 4.) see projected overtime, then I will change my rating of this app. (It is possible to add these things into the app-other apps do similar things). Until this app actually has some more features that make it worth using for a manager I will not even download it to my phone again. It currently is not worth the storage it is using. Please add some helpful features OnShift and I will give you a much better review next time.

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This app is a disappointment for those who actually do the scheduling and need to assist with call offs. I’m giving it 2 stars from a scheduler or manager point of view for the following reasons: 1. When using the app to send a message, you can only send one message at a time AND it sends it via an SMS text. This then allows the employee to always have my personal cell phone number. The other option is sending through Safari which allows you to send a message in the same fashion you do on a desktop, however, reading any responses in this manner is nearly impossible. So if you accidentally forget to check “forward responses” you will most likely be tracking down your laptop. Therefore, not very on-the-go friendly. 2. The app does not allow you to view scheduling for all employees for a particular shift. I need to know how many staff are scheduled to ensure we remain appropriately staffed. This again leads you back to a laptop. And, again, not very on-the-go friendly. If these issues would be fixed I think this would be an amazing app!

Compared to what my company was using this is a huge upgrade. However, there are some features I’d like added such as staff being able to see who they are working with and staff being able to request partial shifts (by being able to edit the time when they go to pick up). Also the printable are awful and need a rehaul. I will say the auto approval for staff picking up shifts is awesome as well as the messaging system. Overall it’s a good system but still has a way to go!

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The best thing this app offers is the ability for managers to put in “ghost employees” to pass the nursing staff requirements by the state. The managers are also able to control what you see in the app. Currently, the managers don’t let us see whom we are working with, so you get to work expecting you are adequately staffed, and you’re not. They then let you work understaffed and say it’s ok, ‘cause the app reflects adequate staffing anyway. Understaffing for years under Onshift has made corruption in the company legit. The app is also the perfect excuse for these managers to say, “ I asked everyone who could cover for the shift, and no one answered”. My company paid millions for this service. I hope the state health department reviews this issue as well, but they’re also understaffed lol.