NuMi

When you are on the Nutrisystem program, it’s very easy to use their app. The best part is you get free food as prizes just for using it. It also has many different ways to enter the food depending on your preferences. If you are detail oriented like me, you can put in every item exactly. It’s easy to look up non-NS food items. Many name brands can just be scanned in. If you just want to quickly enter general categories, you can do that in a single click. The negative is that when I enter my custom foods, there is a software glitch in letting you determine what one portion is. For example, if I want one portion to be a 1/4 cup, I can choose “cup” or “ounces”, but to specify that “X” calories are 1/4 cup or 2 ounces, doesn’t work. Everything seems to need to be one portion. The same is true when you were looking up food. If you want to find out how many calories in 1 cup of chili, many options come up “one portion”. It doesn’t tell you how many ounces are in one portion. If you saw the review that said you have to pay for a separate shipment to get the prizes or deals, that is incorrect. If you would read the information they provide in the help and many other places, they explain this. Even easier, pick up the phone and asked them to help you. They always do. Their customer service is excellent.

I like the app for logging my daily food intake. I like that I can scan the barcode on all foods to add them, and a lot of the non-Nutrisystem food shows up in the database. I have only had to manually add a couple items. I have been on Nutrisystem and have used the app daily for over 7 months. When I first started, the bottom of my news feed showed me the total days logged in the app. That seemed to disappear a few weeks back. It was nice to see that total days, because since I log daily, it let me know how long I have been on this diet plan. It was a motivator for me. It has been more than 200 days and I have lost almost 30 pounds. I am losing the weight slower than I expected, but I do allow myself one “cheat day” a week, so that most likely contributes to the slower weight loss. But, I know me. If I don’t allow myself that “cheat day” I would give up on the diet all together. Long story short (I know, too late), I like the app for tracking my food, and like the occasional deal NuMi gives for logging that food, but would love to see them bring back the total days logged.

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The main advantage of this app is for logging my Nutrisystem foods. It’s laid out according to my plan and gives me a good visual of my day. However, it pretty much ends there. The huge drawback of this app is that it’s all about trying to get me to buy more products. Since I do an auto ship program, all of the deals are an extra charge. They cannot be applied to my next auto ship order. Even when I achieve milestones or earn a challenge deal, it means a separate order and shipping charges unless I meet a minimum order amount. It used to be that milestone awards were automatically sent with my next auto ship order. But no more! So I’ll pass on any freebies, because bottom line, they are not free!! The only way that these perks are an advantage is if you don’t do auto ship and only place al a carte orders. I have used another health app for several years that does so much more, and the logged information is about me, not about what more you can sell me. So I’ll stick with that app and only use NuMi to map out my daily food plan and log my weight every week. Another shortcoming of this app is its inability to sync with my Apple Watch. I have to manually enter the exercise data and, even though it will sync steps from my Health app, it only does so if I carry my iPhone around with me all day. I’m sure I’m not the only one to find this cumbersome. Compared to other apps out there, this one really falls short.

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Edit: Contrary to my concern, Nutrisystem didn’t keep me on hold long at all. However, the diet counselor was not really prepared for my technical problem with the app (a diet counselor, not a tech), so I very much appreciate Nutrisystem reaching out to me here. Thank you — I'll be emailing for sure. :-) ——— Previous comment: The app had its issues but I was still using it. Then, I had to wipe and restore my iPad. Now Numi won’t even open ... shows me the loading icon forever. I have tried deleting it and reinstalling it and all that, but it didn’t help. I also tried emailing Nutrisystem for support, and they eventually, days later, wrote back to say they were too busy to answer and that I should call them on the phone. But it is apparent from comments on their site that I will probably spend an hour or more on hold, so I haven’t gotten around to it and use the website instead. But that means I won’t be eligible for some promotions, including freebies and challenges that would be inspiring, so I am very annoyed, and not looking forward to sitting around on the phone waiting for support.

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There have been a few updates to the app since my first review but my experience with it has not improved. They make an improvement in one area and then take away a feature of another. It’s incredibly frustrating. The latest feature they took away is the ability to go back and view past month’s entries. You now only have access to view the current month. I wanted to go back and copy a meal I had last week so I wouldn’t have to research for the foods but since what I wanted to view was on July 31 and it’s now August 5th I can’t go back. So irritating. This app is still to labor intensive to use. It has nothing on My Fitness Pal. It still doesn't remember foods the way MFP does and foods the system still say 1 serving. Well, what's the definition of a serving bc that can depend on the original user that input it and may be more or less that what I see on a package for a serving. If makes for inaccurate entires when there is no unit of measurement. Garmin also still isn’t in the system as a recognized fitness tracker. Developers needs to take a serious look at other fitness tracking apps as it would show just how bad and hard to use this app is. It may have a new look but it’s not any better as far as functionality.