Nucleus Smart

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Don’t mistake my rating and complaints: having N7s and this app is still a GREAT improvement for me. But rather than correcting annoying issues with updates, more are appearing! For quite some time I’ve been getting dropouts when streaming music while my iPhone is in my pocket. Seriously? And it would be great if an incoming phone call wouldn’t activate streaming when my phone is using CarPlay! I’m forced to wait a short time for streaming to disengage before I speak to my caller. Now, over the past several days, nearly every time I open the app I have to wait while it’s “connecting” to my N7s. I don’t EVER close the app except when it (all too frequently) can’t find one of my processors. So this is impeding my daily use. I still don’t understand why my TV streamer nearly always fails to reconnect to one or the other of my N7 processors after I go out of range (like a bathroom or snack break) and then return. This NEVER happened when I used N6 processors and the remote. It’s the same TV streaming device. Honestly, the switch to N7 processors and this app has been a great experience overall, and I so badly want to be able to give it a 5-star rating. But it’s not getting there. And referring me to a support team is unhelpful.

I’m a mom of a bilateral implanted 10 year old. She’s in love with her implants and would recommend to anyone, she’s been wearing her cochlear since she was two and on August she had her second one implanted and that’s when she switch to her N7 processors. This app for a mom it really comes in handy to be able to control her processors better, as a kid I can say that she loves to listen music on my phone she says is more clear, when she talks on the phone with her dad is makes us really happy that she’s able to understand better and so do we, just because we can pair the N7 to my iPhone. The app really helps connect the mini mic, for her to listen to music, listen to movies as well, it’s really nice, but my only but is that this app is only good for an iPhone and I would love for it to be available to down load on an iPad that she does have because at 10 years old she’s not allow to have an iPhone yet. So please make an iPad app as well!!

Hello! I just upgraded to my N7 a few days ago, and began using the app. Both the device and the app work absolutely fine, but there’s one issue. I don’t know if this is due to the newest update or if any other devices are experiencing these issues, but it takes away the experience from having an N7 in the first place. that “experience” is the volume control setting. When I first got my implant and started streaming music, I noticed that it would auto adjust the audio to something more quiet. I wanted to be able to control these settings, and I found out that I could do so by clicking my “Volume” tab where I can adjust the volume, and then clicking that little “more” button to get to the volume control settings. Only thing is that this “more” button is nowhere to be seen. I know other devices have it, and it even has it in the demo mode of the app, but it is totally missing for me. Please, urgently fix this fast!

The app has definitely improved over time, so overall I feel very positive about it. It’s a nice view of the processor, and it’s easy to switch programs or accessories. If I were to recommend a couple improvements: *Being able to turn processor sounds off is awesome because some iPhone apps trigger streaming with every piece of media so the beep-on beep-off keeps happening and it’s maddening. That said, it would be nice to have more finite control. I’d love to be able to turn the ‘streaming’ beeps off but keep battery level or coil on beeps. *If I have my Bluetooth off when I open the app, it says it can’t connect, but doesn’t seem to try again when I turn Bluetooth on, and doesn’t offer a “retry” button - I have to close out the app and restart it. A refresh button would be nice.

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I would’ve originally given 5 stars but due to the recent update of the app failing Nucleus recipients, the # is down to 1. I loved having the app to control the sound processor and not having to carry to remote control. It worked fantastic until Apple’s recent updates. 13.2.1 & after. The recent updates have messed with the app in that notifications now “hijack” my hearing. Every time a notification hits my phone, my hearing was pulled in to app (or phone) with beep sounds, a brief pause & then a high pitched screeches. It’s very difficult to maintain in person or phone conversations as the person’s voice would be drowned out each time a notification came up on the phone. I have to ask people to pause on speaking to me until app releases my sound back to environment. I had to shut off all notifications except phone & messages that I needed. It still “hijacked” the hearing too often. I now keep my phone on silent mode. I have to visually check for msgs, phone calls or any notifications that I originally had sent to me. This is a horrible glitch! I now intend to get a remote and delete this app to not have my hearing hi jacked further. I’m extremely disappointed with Apple & their update & frustrated my hearing has been effected in such a negative way.