ntouch®

They are doing their jobs. Sometimes the callers don’t realize the importance of each interpreters. Interpreters do the best signing or voicing. Sometimes it is the customer, who is or ISN’T aware of the interpreters’s jobs. Each customer has a different screen or keyboard or “whatever works”. I like to explain to the operator, but I realize their jobs are different & don’t need to hear my “duh” explanations. Operators are awesome, helpful, do their best in communications, explaining, etc. It pays to be very patient & helpful & learning about us callers with small or big mouths. Quack quack. Love to the OPERATORS. M.

I love those features on my mobile where I can click to xfer my call from ntouch mobile to vp and xfer to my friend when they need to talk to my other friend. I can simple to click transfer my call to other person. Also love the location where when I get lost or accident and I can click share location to the Interpter to send the tow man to come to the right place. Thank you Sorenson Communications !

Here to share my concerns about this App. The overall of the services are good. But right now, since past two weeks, I have noticed that the app is slacking off by giving off a slow response whenever I try to click on the features on the bottom of app (dial, missed calls, videos) and sometime I would get kicked out. I had to restart my smartphone once in awhile and that is what frustrates me. Please check it out and fix the area. Thank you.

Hello Sorenson, Thank you for all you do and keep up the good work. Currently, I’m dealing with the glitches on nTouch VP mobile app. It froze several times when I dialed the number. I closed it out and reopened it. It worked fine, sometimes it froze again a few days later. Hopefully, this issue will be fixed as soon as possible. Thanks in advance.

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My phone never rings most of the time when I get a call. Only when I miss it am I notified. I have to keep restarting and resetting the app and my phone most times just to make a phone call. It is soooo frustrating. Now the interpreter is always telling me that she can’t see me or it freezes!! I am soo moving to Purple to see if they are better. These issues really need to get fixed or just shut the whole company down