Nordstrom Rack: Shop Deals

I find your site quite easy to navigate and enjoy the thorough descriptions (in most cases). My thoughts on improvements are: allow a ‘and not’ selection. I often want to look at multiple brands, but exclude some which simply don’t work for me. I also find infant, toddler and young children’s shoe sizing onerous. I’d love to see some better conversion notes for some of the brands - or convert them all to European sizing which is much easier. I agree with others that the whole ‘free shipping’ or not based on volume is silly, given your return policy at stores. Pretty easy to scam the system. Simply add a few cents to the product & give ‘free’ shipping to everyone. Those of us who shop often may want to simply buy one item sometimes. Overall I love Nordstrom’s Rack and the value you provide for those of us with champagne taste on a beer budget!

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I was not home and couldn’t stay home all day for my package and left the door tag with instructions to leave with my neighbor. I received an email saying package was at a ups drop off location and I rushed there before work only to find out it wasn’t there and the store owner said he received an email stating it has been shipped to another ups location for pickup. I had to break the speed barrier to get to work that day and that was not the way I wanted to start my day. I contacted customer service and was on hold for about 28 min while they tracked my package and still had no results and had to get into work. I called customer service back and was given the address of the location of my package after again being placed on hold for 14 minutes, of my fifteen minute break. I will say the return was easy breezy but the beginning really put a BAD taste in my mouth. I should be given reward points “just because “ on this one.

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The Nordstrom Rack app and website crashes a lot. I placed an order last night and I kept getting an error prompt when I tried to check out and place my order. I attempted to place my order several times and continued to receive the error prompt and my cart would empty. I woke up this morning to two order email confirmations meaning my order was actually placed twice without my knowledge. I called customer care to cancel one of the orders but they weren’t able to as it was outside of their apparent 2 hour cancellation window. Now I have to wait to receive both orders (which are duplicates), call customer care again to receive a “courtesy return shipping label” and then ship the entire order back. Highly inconvenient for an error with their app. Don’t think I will continue to use it as I just keep running into crashes and issues that end up creating more work for me. Extremely disappointing.

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Ongoing issue with items being canceled for low stock! If I am able to purchase, it should be in stock. Purchased three bras and all three were canceled. Not one or two canceled. ALL THREE! Then there is the issue of the 15 minutes after which item is removed from your cart. I don’t know about anyone else but 15 minutes is not enough time for me to shop. If I am adding items to my cart, the items should not be removed. After 15-30 mins of NO ACTIVITY, then yes, I would understand if the item is removed. Another issue I’m experiencing is that I am adding items and then go to the cart and it is totally empty. Try to add an item and get the success, item has been added but nothing is in cart. Called customer service and was told to wait two hours, tech is aware and working on it. Still waiting 48 hours later. App needs a lot of work.

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I'm still waiting for a refund from a purchase I made a month and a half ago. They claimed that after an attempted delivery, they dropped it off at a pick up point - in the next town over. Seriously? No note on the door stating they missed me (which is what has always been done) and no sign they ever attempted to deliver it. The first part of the package (the most expensive part) was simply left on my doorstep. I was home and there was no knock or doorbell rung. So why not leave it there again? This time I ordered three pairs of shoes. Two identical pairs and only one of them came with the other pair. My account shows "return requested" - I requested no such thing. Also it was once again delayed. Let's see how long it takes to get both refunds. The app itself may not be to blame-the likelihood that you'll actually receive what you order on time - isn't great. Unreliable - 1 star