Nexia™

I think we should have the thermostat temperature buttons that are super easy to see and press. The little arrows are just not pleasing to the eye and don’t jump out as “this is how to adjust me” I remember in the past this being easier. As an HVAC dealer I have to say that I love what we can do with this system. I mean how many others can allow the homeowner to give the dealer/technician ability to check everything about the thermostat remotely? Not only can you allow us to control your thermostat temporarily, but we can always check system run stats and make sure your system is working correctly! That alone is very valuable to the homeowner! Maybe the app needs very minor changes but this system is so much more than an app. Must have for everyone.

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It does what it’s supposed to do, at least so far. That’s the best thing I can say about it. Has much less data available than the wall panel, which is frustrating. UX looks like it was designed by an engineer. If they were trying to make a confusing app with difficult navigation then they succeeded. (I have one thermostat device. Why are there two different settings screens in the app? Thermostat and other device settings should be a sub-item on the main settings navigation controller. Or just call one App Settings so it’s clear they’re different.) Nexia badly needs an actual UX designer, or to even just look at Nest app for ideas on how to make it less bare and ugly. That said, we no choice in the matter. We had to get a completely new HVAC system and the variable speed system we wanted was incompatible with Nest. It is what it is. Our big thing was to be able to tweak the temp without going downstairs and we can. But overall, Nest app was a fantastically better user experience, Nexia is definitely not an improvement. Hopefully devs are reading reviews and take this as constructive, I’m not trying to be brutal, just honest. The app does what it needs to do, but UX could seriously use some love.

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First, for specific complaints, contact the developer. I think that’s the only way to get the app working up to the level of what you paid for your “smart device”. As some others have mentioned, this is not nearly as functional as the app for a Nest or EcoBee. Those dedicated apps are focused on a single product, whereas the Nexia app is scattershot across a diverse line of products. The only commonality between the products is the technology employed to allow it to communicate. Therefore the app lacks focus and control for an advanced item, such as a Trane thermostat. On the positive side, it does the very basics - change temperature, set schedules, etc. But for what we paid for the thermostat (or insert your Z-Wave device here), I would expect the app to closely match the presentation and functionality of the thermostat. Go to your Account on Nexia’s website, and you will see a nice colorful display that resembles what you see on the thermostat. It doesn’t fully replicate to actual unit, but it comes closer than the app, and is easier on the eyes. The unit is “smart”. There are tons of information available on the unit that can be accessed online - why is it not available for the user/owner? And why does the display have to be so Spartan? Ask the developers.

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Takes forever to load, make changes, sync, etc. If you want to change your schedule, it will literally take anywhere between 2-10 minutes depending on how frequently it times out. Do NOT exit the App while it’s making said change. That’ll just start the process over. I’ve been putting up with this for 6 years. The silver lining of replacing one of our thermostats was converting to Ecobee app. I still have to use this for the other thermostat and re-load the schedule EVERY time our power glitches. In 6 years, I’ve had to do it maybe 50 times. That’s 50 pain-staking times. On the Upside, the schedule for the outdoor light-switch is Amazingly reliable. Complete contrast. I set it 6 years ago and haven’t had to touch it since. I’d give 5 stars on that part for sure..

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Have been a nest user for years and had to move to this app due to the required installation of a XL1050 thermostat which is supposedly “top of the line” doesn’t even sense motion...ok. Have to use the Nexia app with this thermostat. Who is Nexia? Never heard of them and now I know why. Upon downloading the app saw the bad reviews and thought that’s a sign of things to come. This app can’t even give you the correct temperature all the time from the thermostat. Sometimes accurate, sometimes off by a degree that’s hilarious. As others have said the interface isn’t good. Scheduling is abysmal. I guess it’s about as basic as you can get since you can change the temp in the app. Don’t even get me started if you try to add a device here comes another beg for a subscription.