Newegg - Tech Shopping Online

Love Newegg, love what they do. Always get what I need on time and at a fair price. They have great sales and have helped me save money many times. Really easy buying process, Especially with Apple Pay. This has lead to many late night impulse buys. Only issue I have with the app is when going back and forth within menus the GUI jumps up about 1/8 of an inch every other time or so, leaving a black space at the bottom of the screen. This is tolerable until there’s a 1/2 inch gap and I can’t access the back button anymore because it’s been pushed off screen. This is solved by going to the home screen and reopening the app, but it gets annoying after awhile. Would like to see this fixed, as it’s been happening on two separate devices for months now. No problem on my iPad, only old iPhone 6 as well as my new iPhone 8. Newegg is by far the best place to buy components I’ve ever used, so the bug is not worth knocking off a star. *edit* The previously mention bug seems to have been fixed (mostly.) but has been replaced by and even worse one. Upon trying to view any item for specific details, the app has a 90% crash rate, turning black and taking me to my home screen. I still love Newegg and their app, but this is starting to make it hard to use. I shouldn’t have to go to my browser if I want to check refresh rates on a monitor or the PCI-E lanes on a processor. Please get this fixed, I need more impulse buys!

Ok. So I’ve been a user of Newegg since-well, almost like forever. I’ve always loved their service and the special things it offers, like PowerSearch. Love that! But my main gripe is that their app is HOT GARBAGE. Especially recently, it’ll keep telling me it can’t find results for a search query even if it just worked a few seconds ago! WHAT THE HELL NEWEGG? And from there it only gets worse. It tells me to go back to the homes creen and then things start disappearing from there! Then I can’t even access my cart, my wish lists, anything! And then it force logs me out and I can’t even use the app anymore. I have to delete it, log back in, and get what little work I can in before the app does it again. And this isn’t even a rare occurrence: it happens EVERY TIME!!! So my message to Newegg: Get a REAL developer to make this app. You guys clearly can’t handle it, and I’d much prefer not having usinn this amazing service be such a hair-pulling frustration in an otherwise perfect service.

I like their deals but you need to get your s*ht together when it comes to customer service and shipping though another conpany that doesn’t have Fedex Ground on the name. here’s what happened so i order an office chair they sent me the tracking info for the other everything seems fine one week later Fedex changes the delivery date to “pending “ i said ok whatever maybe they’ll deliver it a day late no problem well one week later delivery still pending than i get an email from newegg saing that they just found out the item wasn’t in stock so they’ll give me a full refund SERIOUSLY 2 weeks to find out if the item was in stock! And what the hell was I tracking than for those 2 weeks hahaha so they said wait about 3 days to see the refund on your account 4 days later i had to contact them and guess what i had to wait 20 minutes to talk to Emma thank you emma by the way.

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As much as I love Newegg, this app has been a terrible annoyance. I recently bought Breath of the Wild on switch as a Christmas present for my best friend and had it sent to her house. I’ve since then made three orders for a new pc I’m building and I used the app to place the orders. When doing so I made sure that only my address was selected for shipping. And even at the end before finally placing the order, it showed only my address. Well, I was looking at my orders tonight and where are they shipping to? All the way to Florida. I live in NY. It was using my best friend’s address. Once things have been shipped or packaged, there’s no way to change the address. This has now caused an extreme inconvenience to me as I was expecting these packages by Wednesday, the day before Thanksgiving. I work 70 + hour work weeks and having these few days off for thanksgiving to build my pc meant a lot to me. However, no I cannot do that. Newegg recalled my order. I have placed a new one, but I doubt I will be receiving the items in time. I am adding a star in here because they did honor the sales price, though they initially did not want to. Newegg app devs, please fix this issue. That and sometimes the app will just freeze until I click my home button and then go back in and it freezes again and I have to repeat this process to get the app to work. PLEASE FIX THIS.

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No idea why my order was cancelled as I had the funds to pay for it in fact I legitimately put in two orders both of which were cancelled; so I ended up losing the deal that it had on cyber Monday. It being reduced to 1370, now back to full price at 1700, on top of that customer service was taking an absolutely ridiculous amount of time with about an hour and thirty minutes of total waiting time. Without even being connected to someone to at least figure out the reasoning for the order cancellation.. I also signed up for Newegg premier, receiving a free year due to military service, but am now going to cancel it. I don’t care about the free year as it won’t matter if none of my orders are going to even be processed properly. I am also going to stop using this service as it only served to waste my time when I could’ve gone to another online store to buy a laptop or at the very least get decent customer service. Completely ridiculous. Update: they have suspended my account... yep real professional