NETGEAR Genie

My network is a 1st rev Netgear WNDR 3700 with a WN3000RP network extender. I am running an iPhone 6S with iOS 12.1.3 and my app just loaded and logged into my network in about 8 seconds. If you are having problems, first I suggest shutting down the 47 apps running in the background. (Yes, I do tech support and often see apps when I’m helping people with their iPhones that were opened years ago and never closed.) Perform a COLD BOOT, on your phone to completely clear RAM and try again. (Google the correct way for “hard” or “cold” boot on iPhones, as the process changes with the rev of the phone.) That said, I love this app because it makes checking and doing basic troubleshooting of my network quick and easy without having to use a computer to access the administrative functions on router and extender. Four star rating instead of Five Stars because I would like to see more of the legacy support in the administrative (computer desktop) dashboard built into the app. I know technology moves on, but Netgear supporters hang on to our equipment as long as we can. Help us with the legacy products!!

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The network map should be a list. It’s annoying how devices will go in a different order all over the screen and I’d have to look around the screen instead of going from up to down. Plus, all devices, including blocked devices, should always be shown. I’ve blocked my little siblings’ devices for bad behavior, but unblocking devices is almost impossible on the app if you don’t even see the device listed. It’d be nice to see devices that aren’t currently connected to the WiFi either, so that if they did something bad at school, I can just block their WiFi once I get home instead of waiting and forgetting. Parental controls is helpful though. Don’t want the kids going on social media when they should be studying or doing homework online. Reboot router is nice. I don’t have to get up every time the router acts strange. It’d be nice if it was faster though.

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This app is one of the reasons I bought the netgear C3700. The app features made it very desirable considering I could control what devices can connect & block when necessary. Well the app takes forever just to log in, the even longer to load any of the features such as the network map if it actually does load. Also if you “pause internet” on one of the devices on your network, that device disappears from the map...now how do I un-pause internet for that device if it’s not showing? Tried accessing the internet again from that device and will not connect and doesn’t prompt the network to show the device. So I now have devices that I cannot get back on my network. Also my neighborhood had an internet outage and when the internet came back on the genie app only shows the device which I have connected to genie on the network app despite the fact that 2 other devices are connected. I also should ad that the netgear C3700 is not as great as all the reviews claimed. The old xfinity rental never gave me problems, but since buying this one (to save on my monthly xfinity bill), I can’t even get WiFi in my bedroom, in an 800sq ft apartment, with only a hall way in between the router & my bedroom.

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Since the update last year, when the Genie iOS App took on the blue coloring, the network map feature has not worked, except once after a Genie delete and reload of of the app. Since then Genie has been updated several times, I’ve changed phone models (6 to X), the WNDR4700 firmware has been updated but the only feature of Genie I am interested in, the map, does not load. I am able to sign on to the router through my phone browser and see the connected devices, but not through Genie. New problem: genie won’t accept log on info, reporting them as invalid. But I can log in with the same credentials through the browser to the IP address. Removed genie completely and reinstalled but login refused. Feb 2019 - tried again - recent app updates cleared the login problem, and the network map loaded quickly. But very soon the map stopped loading. I tried finding a way to clear its memory cache but iOS 12.1 doesn’t seem to offer that possibility.

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My first experience with Netgear and I have to say I am disappointed. I bought the Netgear Nighthawk AC1900 and after having everything hooked up I downloaded the Netgear Genie app. After signing up and logging on I come to find out I can only use the app while I am at home and connected to the network. Apparently the Nighthawk AC1900 is not compatible and able to use remote access so I can not monitor/control the router and network away from home. I can use an app to control my Linksys router from anywhere (home or away from home) I bought 5years ago with older technology so I’m not sure why this newer Nighthawk can not. Is Linksys that much more advanced and further ahead of Netgear? So then I downloaded and tried the “Nighthawk” app from Netgear which apparently my new Nighthawk AC1900 router does not work with. Very disappointed so far with Netgear and their apps.