National Grid

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This app is useless. I tried to pay my bills through it while overseas (since I didn't have access to a desktop or laptop) and had multiple problems. First of all you can't use your regular login information from the regular online site. Instead you have to use your account number (have fun finding that). Second it doesn't tell you how much you owe. You have to look that information up yourself. Third you can't use a credit card or debit card but have to use your bank account and routing numbers. It took me over 20 minutes just to find all these account numbers and when I returned home I found out the payment didn't even go through and I got slapped with $30 in returned check fees! I tried calling customer service but they were no help at all. Got a 'confirmation email' from western union but there's no way to follow up or look into what went wrong. This is really not transparent and difficult to use. Looks like you need a new app, National Grid.

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What in the world were you thinking of when you people created this app? It’s totally dysfunctional! Starting with the inability to login. Use of a second party for payments (Western Union) at a fee. You must provide an invoice number. It is much simpler to go directly to National Grid’s website, signing for an account, save or your values (username/password) and every time that you need to make a payment, check outings, etcetera, login and done! The website even saves your payment option and you can also opt for automatic payment or one time payment only, PLUS it kept in your information record (if you want to keep it in your record)making it a very simple and straight forward transaction. I thought that apps are all about simplifying things! This app, it definitely does not! But heyyyy, thank you for trying (a little)!

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National Grid’s app is more of a weather channel/utility app instead of a “National Grid” app. The only payment option is via western union and this app doesn’t even give you a log in feature. Western union payment options incur fees while you could just log in online and pay via bank account for free or just call and make a payment through their automated system for free as well. Honestly, it’s easier to just delete this app and then use a banking app and set up a payee and send a payment from your banks app. It’s free and if you have your National Grid bill then you can easily check the amount. Personally if 3/4 of my bill is always delivery services, I would request that National Grid delivery better and easier options for managing my account via an app.

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You have to enter an account login or phone number plus last 4 of social to find out about outage in your area. Don’t put dashes in - only 10 digits - no instruction before you enter number. Put dashes in? Re-enter your 4 digit social or you’ll get an error. Step away for a few seconds and want to see something else? You’ll have to log back in. The app doesn’t stay open or remember you. The process is tedious. Site navigation not great. Want to know when issue will be fixed? Takes a very long time for update. Don’t count on anything more than confirmation that you don’t have power... in case you did know for sure. It’s easier to call.

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I don’t even know why national grid came out with this app? It’s is absolutely useless! You can’t log into your account and view your statements. And then on top of it, you end up getting re-directed to Western Union to pay your bill And need to have your account number on hand to even pay it. Who has their acct # on hand like that? Your better off login in on the actually website and go from there. I mean, I guess it’s useful to those who want to read about national grid news I suppose 🤷🏻‍♀️ as for me, I strictly down-loaded it for payment purposes...the app has now been deleted from my phone. Save yourself the time and don’t even bother with this app