MyPaymentsPlus

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The app doesn’t seem to always show the correct balance. I added funds because it said it was negative $1.30 on the general account for a water cup that was supposed to be free but they charged my kid for a water bottle and then it show plus $1.30 when it should have been updated to show $0 on general. The meal account had plenty of funds and I noticed an incorrect charge for an adult meal before so I called about that to and the lady had an attitude problem. I’ve also noticed incorrect charges for things my child didn’t purchase so I called and it was removed only for more incorrect charges to show up later. I never had this problem on the old app. Next year I’ll just send cash if this keeps up because who wants to be ripped off. I entered my card info on the old site and it had an option to store card and I chose not to only to find out they stored it anyways which is a big problem if their system is compromised. I tried to remove my card info and it wouldn’t delete it. Ridiculous!

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I haven't used my account for a year and I now come back this morning to pay but I forgot my password. I couldn't see the way to reset my password. I started to chat with a woman there. It let me know that there were two people ahead of me and waiting time was 3 minutes. Ok, no problem at all. But guess what? I don't know what was that woman doing besides her work, but it took her twenty minutes between to answer my simple question: "how do I reset my password". It was more interesting that she eventually made an excuse that she had to deal with 10 people What an excellent LIAR, employee of Meal Pay Plus! I'm worried for my automatic online payment security!! Seriously! If it is true that she has to deal with 10 customers at the same time, so stick with one and get it done first then come to the next one moron!

The app is VERY outdated but it works just fine as the title says. I do wish they would update it so that it would use features of the newer phones such as Face ID and the Fingerprint to login for better security. I would also love to see a nicer interface on the app because it’s obvious it hasn’t been updated in many years. As far as doing what it is supposed to do though. You it lets me add money to my kids’ lunch accounts, add more payment types, see what my kids are spending their money on at the school cafeteria. I’ve been using the app for a few years now without issue. I find it very convenient to be able to check and add funds to my children’s lunch accounts from anywhere.

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This app is garbage. If I could give it zero stars I would. I can't see my kid through the app, only the balance and the ability to add more money (with a "program fee" I might add) go figure. I can't even see her purchase history because of this. When the school let us know about it, we were supposed to be able to see menus, select foods our kids were allowed to have and ones they weren't, it's been 4 years and I've yet to even find that function online. Get your act together. I will be bringing it up once again to the PTO to get Valley foods out of our school and find an alternative, or make them hold Horizon accountable to making this garbage app work.

I originally downloaded this app a few years ago. It worked well. Recently my card information was stolen so I was issued a new card from the bank. When I went to add the new card info it kept acting as if it was adding but wouldn't actually add, therefore forcing me to use the site. I would like to say that the issue has finally been fixed after alerting support about the issue. It's a convenient app that allows me to monitor my child's account. Give it a shot!