MyMTN

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I bought N1000 credits yesterday and was given N5000 on awuf credit after loading my pin using *888 but I checked my awuf balance before making call mtn had already stolen N950 from the N5000 awuf they had just given me :( As I was making call I noticed that both my awful and main account regular credit was being depleted simultaneously which should be illegal. Why was my awuf credit and my regular credit being deducted concurrently. Now my whole awful credit is almost gone without even making no more than 30 mins call. This is upsetting and frustrating. The NIgeria government is so dumb for letting this stupid foreign company rip their citizens up without any regulations and oversights. This illegal practice explains why mtn no longer display awuf credits on their app so customers won’t see how they are being ripped off. I woke up the next day my N5000 awuf credit remained N700 without anymore calls made. Crooks

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Giving it 1-star because even though the previous version wasn’t a looker, it was functional. The new version is a steaming pile of nonsense. Who ever brought up the idea of requiring an sms otp for signup verification needs to be retrained, whoever approved it - fired. On an iPad running iOS 13.3, how am I supposed to receive the otp? SIM applications under settings doesn’t work so the only way of subscribing for data is via my bank app despite having loads of credit on my sim. I guess MTN expects me to put the sim in my phone for the otp. Jokers. Meanwhile, compatibility says “works on this iPad” but I can’t get past the first screen on “this iPad”. Clowns.

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I recharged 5000 using the 1000 paper recharge cards and it went through but, the recharge never reflected on my account. I tried subscribing to a data bundle and the “MTN” told me “insufficient funds” or so when I literally just recharged “5000” I downloaded the app to get help and it was so frustrating. The app is useless. Their customer service is even worse, I never get through to them. I even sent an email, nothing. I really regret getting an MTN sim. I really hope my 5000 doesn’t go to waste. Very discouraging services.

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Tried to download the App so I could use it to monitor data usage on a SIM card in a router. First question that comes up is it asks me to select a country and it does not go further from that. The call center employee tells me I have to have the data SIM card in the phone and then download the app, how do I then check the data balance in the future if the sim is not in the phone 🤦‍♂️. Makes no sense to me and the call centre does not seem to understand anything. So a pointless app in my opinion

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This is the weirdest and inarguably the most poorly developed & implemented app ever, for a network service as big as MTN! It does 20% of what it claims to do fully. Indicates you’re on a ‘Wi-Fi’ network even when you’re clearly connected to your mobile data. The MobileMoney section is a SAD story (take it out pls...it’s a sham!). The App Store sure needs to provide an option for NEGATIVE stars! Cos that’s what this app right here deserves! A ‘Negative from the bottom’! Shame!!!! Y’all do not merit a ‘star’!