MyMercy

So I love the app, being able to check on upcoming appointments, deal with billing statements and payment, having phone numbers and addresses with suite numbers, all of it. Only really have one problem, and one suggestion. Problem: I often get notifications that I have a new message/billing letter. I open the app, click on the alerts and see an old (but not yet due) statement amount and a line saying the other message is only viewable on the website. Seems silly I can’t check it on the app, but whatever. Go to the website, check message, and only message listed is regarding the bill due a week from “now.” If the notification is truly just a payment reminder, just say “payment reminder: bill due in 7 days.” Would save concern that some important note is being missed. Unrelated suggestion: my app icon lives on my home screen. If there should be an emergency, it would be handy if the app would either list primary doctor and/or favored hospital on the app welcome screen without needing to log in. Also, if there is any way to add that info to the the phone lock screen that’d also be handy. Tricky to do, but handy if possible.

Mercy Hospital, is a great hospital system that is very up-to-date, and modern. I have been dealing with the staff at the hospital and the doctors and their clinics for the last probably 30 years. With that being said in 2012 I had some health issues that they were great with helping me to be healed. Also in 2017 I had some more health issues with deals with a very terrible word, that I don’t like it’s that word you know the C word cancer is a very scary disease and Mercy was very helpful to me when they found the tumor that I had. Furthermore they have been very helpful with billing issues, and financial issues. That I have struggled with with that being said I give them a AAA+++++ plus Rating and highly recommend this hospital system to anybody looking for good doctors nurses and staff very friendly and courteous people. Thank you all the doctors nurses and staff for all your help.

This app is very helpful. Being able to contact my doctor on the go is great. Plus, I have access to my family members' accounts and their doctors and clinics. I liked the app before, but the recent updates makes it even easier and more intuitive. The new push notifications for new activity is great!

Last version was nice allowing quick access to my family's health information wherever I am, but the push notifications to my phone and Apple Watch and the ability to personalize with photos of my family increases the personalization. Nicely done!

response required

While the interface in general improved, the most used info for me is now gone. I can no longer graph my blood work to see improvements or areas where I’ve slipped back. I can only look at one lab at a time and have to manually open each test and place it in a spreadsheet to see my progress. This was the largest most important thing I tracked to stay on top of my blood numbers. Put this back and I’ll most likely change rating to 5 stars.