MyJio: For Everything Jio

response required

I am having issues with international calls, sometimes when I receive international incoming calls(from a Chinese number), it doesn't display their phone numbers, rather it picks some random Indian numbers, therfore I won't know which friend of mine is calling me, why? I generally tend to ignore those numbers which I don't recognise at first time, and when they call me for another time, it doesn't display the same Indian number that had appeared earlier, but another new random Indian number, it never displays the same number, and when I redial that number, it rings up a random Indian person who did not call me and has no idea that this happened, when I tried to talk to the the customer care service, they couldn't help me with this. Ikr it might be a major problem, but please try to fix this. Rest everything seems fine.

response required

After the new update of my jio app, now we cannot use our discount vouchers any more. Asking for the resolution of this issue, I have chat with myjio app customer care representatives many times. I had to repeat the same issue to 3 representatives within two hours time. And found useless. One of the representatives even told me that my jio number not a jio number at all.. how worse is the irresponsibility to their customers! They continously tell lies to satisfy customers. If anybody has doubt try with you discount vouchers which the app shows. They are useless. If the vouchers are useless they could remove those vouchers which intend to cheat us. Before the last update i was doing the same recharge with discount coupons applied. Now there is no option to apply anywhere in the app. If we try to use the tab of vouchers, it will describe a step how to appy it while recharging. But in reality, applying option is not found in that payment section. Earlier it was there. Customer care told me to watch their series of videos which are never working to apply discount vouchers. Please don’t cheat your loyal customers.

response required

I lost my sim and also with that all my information about my name father name date of birth address Aadhar number every Information was given to the person who found my lost sim As with a simple click on login with sim option and then go to profile option will give all your information to the person who is using the sim Also this information is required by the Jio support to verify a Jio account which one can easily see from my Jio profile option Which gives my Jio application Zero rating in security and -ve rating in spoiling someone’s life Also my Jio app and other Jio apps require permissions like access to all call massages location mic call and mostly access to storage which is not required for a application like this also threatens a Normal person life by hacking the details to its server ..... it should be limited to the required permissions as per the requirement of that particular application only

response required

I had taken a Pkg for ISD in the month of May from your outlet in RKPuram. On the very next day it turned out to be an International Roaming pkg. The dealer expressed his helplessness on this mistake and asked me to contact the “customer care” department. Have been writing emails to them ever since the month of May ( at least a dozen of them till date) but every time after about 2 days I get the same cut copy paste reply from them .....” we have forwarded your complaints for investigations.....” . How long is this going to continue; is there no authorised person who can look into the GENUINE complaints of the customer. JIO is doing exceptionally well, but that does not mean that complaints should be overlooked even if they are from an individual. This is uncalled for and most disappointing. Who is responsible for this loss of 1100/- to me. Can someone be kind enough to respond.

response required

I got my Vodafone no. ported in jio last week. Since today I am unable to receive any calls and even after repeatedly filing complaints your representative are unable to resolve this issue and have an audacity to cancel my service request because they were unable to contact my no. How stupid is that? When i have filed complaint about the same issue and when i have give an alternate number then how can they themselves cancel and give this reason that they couldn’t reach on my main number wherein because of your stupid service my business no. Is not receiving calls. I can make calls but there’s no incoming. Your service and your customer representative are pathetic. Unprofessional and stupid people who have no manners and have no interest in resolving customer problems. Don’t waste your money and time with JIO