MyInfinity Touch

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After spending a considerable amount of money for a new Carrier system, the best available from Carrier, I was at first pleasantly surprised with the Touch thermostat that came with the system. The pleasant part of that did not last long. I had to quit using my Nest thermostat to go with this one and this app. Unfortunately, this thermostat does not work very well. The problem is all appear to be software-based. Changing the temperature temporarily is not nearly as easy as it is with a Nest thermostat. When I make a temporary temperature change with this thermostat, it never seems to work correctly afterwards. One would think that it would pick up on the schedule where it left off, but it always seems to have problems. After using it for nearly 2 months now, it appears to just randomly pick some portion of the schedule and go from there. There is no reason this thermostat not function properly. I am very disappointed with Carrier for not putting any effort into making this thermostat function properly. I need to upgrade another system in my house and I’m not sure that I want to go with another Carrier system simply because their thermostat is so bad. I would highly recommend trying one of these really bad thermostats in your home before spending the money for one of Carrier’s high end systems. Hopefully Carrier will address the problems with their thermostats.

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I paid over $10,000 of hard earned money to have a top of the line Infinity system installed in my house. I was saddened to learn that Nest didn’t work with the system. I figured for a top of the line product their own technology would be suitable enough. I’m coming up on 2 years owning the system. The app has worked maybe 6 months of this time. It didn’t work out if the gate. Spent time with the heating company and Carrier direct trying to troubleshoot. An app update finally got it working. But you always had to enter the change you wanted then hit “refresh”. About a month ago it just stopped working again. No matter what you do, anything you input into the app never hits the system. The worst part is on the app it looks like it did... but the furnace never locks on. It’s not even an issue of someone else inputting something on the wall unit and over riding the remote command. Unless my dogs learned to stand up and press buttons is impossible. Very disappointed and had I known this MAJOR FLAW I likely would have purchased a completely different heating and cooling system and stuck with Nest. Very disappointed in Carrier for not hiring developers and programmers to get a reliable app in the market. Come on!

Thanks to the individual who gave this app a one star rating and in his write-up mentioned that you can reset the system by holding your finger in a black area of the wall thermostat for 15 seconds. I immediately tried his recommendation and it fixed the problems that I was having. Everything came back on after a few minutes and I am now even able to see the weather report that I was not able to get on the screen previously as an added bonus. My original reason for looking at reviews on the App Store was that my app had lost contact with the thermostat. Like the person Who rated this app at One Star I also spent several hours plugging unplugging and trying to figure out why I did not have a connection between the app and the thermostat. I do not understand why a company as large and professional as Carrier would not make known how easy it is to reset the system. That information should be front and center on documentation and on their help site on the web. Additionally, as part of the installation the HVAC professionals should be required to demonstrate a reset.

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If you’re considering an HVAC System that is controllable from your Smartphone consider a company other than Carrier. This app is unreliable 40% of the time in spite of my wireless connection between the HVAC router and the thermostat being at maximum signal strength and my ISP broadband at 99.9% availability. The iPhone app doesn’t reliably connect to the thermostat. When it works this app can mimic the information displayed on my wall thermostat and let me change the important settings. But it is extremely unreliable and I can’t depend on it to be correct. Yesterday morning the app could not connect to the MyInfinity server. This morning it shows my furnace is off when in fact it’s been running for 40 minutes—this misinformation happens frequently. I’ve called the MyInfinity support number numerous times but have always been told they’re not having any issues with their servers. That tells me their entire process is broken. I called them again this morning and talked to a very rude service representative. He quit talking to me and switched me to their music feed. Great customer service—NOT!! I’ve given up calling them for help. Buy a Trans HVAC system and forget Carrier. They don’t get it. I would give the app 0 stars if I could.

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I could list all the issues with this app, but they’re really the same everyone else has already mentioned. Not only is the app terrible to use (especially compared with the Ecobee and Nest apps), but it is increasingly unreliable. I’ll frequently manually adjust the temperature in the app (while on my home network and off of it) only to not have that reflected at all on the actual thermostat. It’s unreliable to the point where I can’t even determine why it’s failing. The lack of any kind of HomeKit integration when Carrier’s own Cor thermostat does have this integration is unacceptable. This is supposed to be the top-of-the-line HVAC, and it is. But the interface we’re forced to use (since other 3rd party thermostats cannot control variable speed cooling systems) is unacceptable. I’m hopeful that Carrier will spend some much needed time and resources to develop this app and improve it, but from their track record (as of the time of this review, it’s been 9 months without an update) it seems highly unlikely. Carrier - give us HomeKit integrations, or at least provide an open API so that we can build our own integrations into Home Assistant, etc. It’s the least you can do.