myCB

First the program is slow to run and process information. Second, it erased my profile telling me don’t exist in the system. Third, call support, it tells you all extensions r/t schools and students are not valid. Fourth, pointless. Another pay service company selling themselves as something needed. They are not. This is a way for college staff members to avoid processing student information. Colleges are paid money to process student paperwork. They choose to make their own lives easier by outsourcing. By doing this they force students to pay additional money and they decentralize student correspondence and information. Will CB notify students if something is missing? No. They expect students to keep signing into their worthless program to check statuses. Currently, my school has 4 different areas to check statuses and email on. And Finally, don’t fall for this BS about “you’ll always have access to your information.” You have access until the company goes bankrupt, or they erase you, or a new pay service replaces them, or someone highjacks your info.

The app is very slow to load, and I had one document I uploaded with the app get rejected because it was too blurry to read (even though it was completely clear when I uploaded it, as it was directly computer-generated). I also had one document that somehow uploaded multiple times to one requirement, and since then that requirement has been stuck in “processing” for several days now. These issues probably have to do more with the CastleBranch service as a whole, rather than just with the app itself. 😒

it was mandatory that I purchase this to upload documents for school. After about two weeks, it would no longer let me log into the app. It read “app is outdated. needs updated” but there was no update available. my submissions would be clear and legible on my end, but when you go back and look at them after they’ve went through the CB software, the entire page was blurry and completely illegible. Website works great for the most part, but the app is horrible.

I don’t see what the issue is. There’s - knock on wood - nothing wrong with this app! It does what I need it to do, which is check my To-Do List. I haven’t uploaded any documents using this app, as I use my computer, but it is up-to-date. I recommend the app to anyone who just wants to use it for convenience if they don’t have their laptop in hand.

Uploaded a document for school and it completely blurred out the entire picture! I submitted it two weeks ago and just received an email that it is now illegible. Now I have problems due to an app that is utterly useless. The operator told me that they do not recommend using the app. I don’t understand how they have an app if they do not recommend using it and have so many problems with it. Completely disappointed! I’ll make sure to never use this app again!