My Vodafone Italia

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There needs to be an option to change the default language. Vodafone works in so many other countries, I should be able to change it to English or French or Spanish while I’m in those other countries

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I tried to set up the mobile app account by using the existing VF accounts I have on the web interface ( as suggested). User and password did no get through. Multiple times , even after reset. Account was blocked. Had to redo all process again. Still not working. Then tried to use the direct mobile authentication process (even though I have a fixed VF line the app requested I switch off th WiFi connection). Which I did. But it did not work either. I also checked on the Eula and consent permissions and did not like the approach which is to squeeze me in deep profiling pretending this is not happening. If you scroll down the privacy policy you even read that unless you expressely write that you don’t want your data to be used for profiling after you terminated the contract with VF, they will continue to use your data for commercial purposes. That means that even when you port your number into another operator , unless you have prohibited VF to continue use your number for telemarketing, they will continue. This is against consumer laws and GDPR.

I have been using Vodafone for many years in Italy and have experienced their app since the early versions. It is always improving. The important information are organized in an easy to view layout. The function to top up your account is easy, now they even accept PayPal or credit card. I recall that in the past I always had to find cash and go to the tobacco shop to buy a refill card. It does not give you all the functions which you can use under your account on Vodafone Italy’s website such as sending free SMS to other Vodafone numbers but for the most uses it is more than enough.

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I could not access any of the information without logging into an account I wasn't aware I was supposed to have! When I try to register I complete all the required fill-ins and it brings me to an error screen. I'm in desperate need of refilling my GB for extra data usage and it doesn't work. Needs to be fixed!

It's only in Italian. It would be nice if you could choose a more familiar language for better navigation. I have to get one of my Italian friends to translate a lot of it for me.