My Medibank

This is a great tool to work out but u should add in full view and In simple terms that rebate is based on NO waiting periods as I know I have WP for extractions so was shocked with estimate until I realised it’s an estimate only - any other person would not think of WP and book appt to be told after they have to pay it in full (not a good experience for cust. Suggestion: Estimate should link to limit available (this will stop customers calling in for quote) Where on app can we see where DPT is? Bad experience for cust to be told card rejected to have to call in to be told unfinancial - payment history states payments but not DPT 😀😀.

I suffer from panic disorder, and have 28 scripts to treat the anxiety and depression but I can only claim for my dexamphetamine and not my Alprazolam which is the only combination that works to treat my disorder. It is less time consuming to take a photo of the receipt and upload it to an app such as NIB (who also covered all my scripts under $30 which is why I went back to NIB last time and now tempted to go back to them due to my regular prescriptions needed to manage my illness! I find Medibank app too complex to use because most people getting prescription medication do not feel well enough to find the script number and I have several prescriptions from the one authorisation script so it’s confusing and hard work for my disorder. Plus I always got majority of money back from NIB. I have scripts here that NIB would have covered for me, and I’m disappointed Medibank don’t take mental illness and depression seriously enough. It’s very real and 1 in 3 people suffer from depression or anxiety (mostly both) so help us get well! Please?

Very disappointed in the customer service at robina town centre staff at Medibank private wanted to talk to someone a bout payment because I hadn’t payed due to lost if job Did not even acknowledged me standing there to make eye contact did even say we will be with you soon. Went in again on another day to pay my premium for the month. Had to take number two ladies were in front of me one of the ladies was get frustrated too as the lady before her was already waiting for 1 hour. We both walked out absolutely disgusting customer service. Not professional at all just rude. I have been a customer for 6 years and to get that service is appalling. I understand that they are busy at time but they are taking way to long if we need to make appointments to see them well that would be better because I can not wait over 1 hour to speak to someone for a 1 to 5 minute job. Please let HR know as maybe look else where for my private cover. The app is great. Not happy!!!

Medibank have done well with this app. I am a quite new member and this app is miles better than my previous provider. I love the way you can so easily look up a nearby provider, add them to a favourites list and also add them to your contacts with a couple of quick button presses! Fantastic! I also really like that I can easily access my detailed cover information too. In the past I have had to scan or save this info to the cloud and access it that way when required. My one big suggestion is that you work out a way for it to not take SO long for my remaining benefit limits to load. Each and every time I have gone to check them (one main reason I access this app) I have to sit waiting for the info to load. I am not a programmer but surely there is a way for this info to preload in the background once I log into the app so it is there waiting for me should I choose to access that info? Overall though, a round of applause for Medibank! Thanks...

I tried to change my income tier level for the Australian Government Rebate using the app. It said confirmed but immediately below the confirmation it showed the old level, not the new one. I had to call and wait on hold to be told that it was confirmed but would not change until after the next payment is processed. Why can’t the app give me this message and tell me what the confirmed change will be? A waste of my time and the CSR’s. Also, after many, many months I am still not able to see my level of cover online. Still the same message that it is coming...