mPay2Park+

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This app is absolute garbage. I don’t even know where to begin. No iOS integration to populate personal information on sign up so that registration is a long and cumbersome process. Cannot paste in credit card numbers from a Wallet app for who knows what “security” reason. When you push the app to the background to try to get wallet information and then return the app makes you start over on creating payment information. Forget any sort of Apple Pay integration. The worst part about the whole experience is that the app once you to pay for $25 in parking in advance despite the fact you’ll likely never use this app again. I experienced it in a vacation town; this prepayment policy makes no sense for an app in a town people visit in frequently. It’s also risky because there’s a good chance this company could go out of existence before you ever use all the parking you pre-paid for. Because of this app I literally moved my car to a free parking area and walked three times the distance just so I can avoid doing business with this company.

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I have about six of these apps on my phone since I drive a round two different carriers quite a bit. This is the absolute worst one. After spending 15 minutes downloading it and entering my credit card information. It asked for a parking zone I have no idea what that is I just see a parking number on the meter. The parking zone appear to be pre-filled in so I put in the parking meter number but it tells me that does not exist. I then try taking out the parking zone completely and just putting the meter number in and it tells me to add time. But when I try to add time nothing happens when I click on the box for the time and put. So I can’t add time and I can’t pay for parking. The best part is they have a place at the bottom for feedback. So I write something soI write something similar to this in the feedback section but then the send button does not work. I ended up driving away and going someplace else to shop.

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I haven’t used it a lot since I usually get a ride to my daily train. But I downloaded it for those occasional times when I need to drive. It was convenient initially for the few times I needed it. Yesterday I went to use it, from on-board the train, and was given opportunity to move to the “Plus” version. I made the rookie error and accepted, only to find I couldn’t re-register and my station was no longer recognized. Bottom line, unable to use the stupid App, already boarded, and came back later to a parking ticket. And they have my $25 account balance, which I’m sure I’ll never see. Very unfortunate.

I think this app is not nearly as bad as other people have made it out to be. I have. It works every time and I have come to rely on it. The only reason I don’t give it 5 stars is because of the large processing fee, but when I’m running late for the train and don’t want to stand at the crappy kiosk it is certainly a good alternative anyway.

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Well the title summarizes the issues I encountered after using this app for only a couple of days. They hide their fees in the Terms and conditions and don’t disclose then until after you’ve paid and it’s too late to cancel. Customer service is non existent and almost rude. The UI is very hard to navigate, far from being intuitive, the app is messy and confusing. Stay away.