MortgageView

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I’ve been unable to log into the app for a month now. We try it daily, and it always has one of two errors: “server not available” and “error 400”. I sent this horrible company a message, and it took them over a month to respond. I called them and they said “oh, we didn’t know it wasn’t working”. Two days after that call I got the response “the app should be working now, we pushed an update 90 days ago”, and the company is so lazy they didn’t even bother to look at the fact that all the complaints about it have happened since that update was pushed. It’s impossible to talk to anyone who actually knows what they are doing. Loancare is loosing my business and everyone from my mortgage provider because of how inept they are at customer service. They need to find a real app developer.

I am an actual customer who has suffered due to the lack of an app from Loancare. However, I’m giving this 5 stars because I logged in, reviewed my account and paid my dues without a hitch. Yes, I see that the layout and some elements could improve but that is to be expected and yes everyone starts from the start. The effort itself warrants encouragement and I’m glad the initiative was taken to becoming competitive. It seems easier to complain about how something doesn’t work than it is to give a high five when it does. Please carry on with your good work. As a customer, I desperately needed this and I’m very glad to have this capability and more importantly for it to actually work. Cheers! Looking forward to improvements.

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Not the best designed or user friendly app but it used to work as intended, I was able to pay my mortgage via mobile. That has recently changed, lots of errors including session timing out whenever a new page is loaded or button is pressed. Now the newest issue is, I can’t login at because the server can’t be reached. Over all the app is pretty much unusable most of the time, and it seems like customer/app support is trash as well. Multiple reviews listing the exact same issues and they continue to ask people to reach out to them and send screen shots, and more information. Clearly the app is not working well and it’s widespread, the development team needs to get it together. That or my loan care needs to scrap this app and start fresh with a new app altogether.

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This app worked for a few months but this month I keep getting the message that my session is about to time out. Continuing the session does nothing!! Unable to make my payment. Came to this app after having problems making payments online. You click to make a payment & it doesn’t do anything but stay at the same screen. I called & spoke to customer service & they kept telling me they will send to their support team & it should be working the next time I make a payment. Guess what?!!? Next month still same problem & CS gives me the same answer. Found this app. Boom I was able to make payments but now it’s not working!!! So frustrating!!!

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It’s hard for me to make a payment because the app won’t work for me. When I log in it says server not found and I have to try a couple times to log in. Then when I do get logged in there is always the same message that comes up about updating my phone number when it stays the same. Then whenever I try to make a payment a message pops up saying that my session is about to end and if I want to continue or log out. It’s hard to get to where I need to be to make my payment. Was on the app for 2 hours trying to make a payment. Just wish you would fix all the bug issues.