Money Network Mobile App

I just downloaded the app 4 days ago...after being with the company for 3.5 years! I never thought about a possible app until I saw it listed on the ADP Total Pay website! I have NEVER had issues with the card...well nothing severe anyway! I'm reading everyone's reviews about the app...and my only reaction is EYE-ROLLING AT ALL OF YOU WHINERS! TO "LWOOD3" that posted on Apr 8...you are ridiculous and hilarious!!! You rated them with ONE STAR...because you are upset about being charged $2.50 for using out-of-network ATM's 🤣🤣 You obviously didn't read the fee schedule or ANY card use/payment/withdrawal terms EVER! Obviously you can't use ANY cards at whatever ATM you want and expect to not get charged a fee! Can you take your bank account credit/debit card to ANY ATM and withdraw money without your bank and the ATM owner both charging you fees??!! NO YOU CAN'T! The fact that YOU DID NOT READ THE TERMS OF THE CARD is YOUR FAULT and there's absolutely no valid reason to blame it on Money Network! (P.S. YOUR GRAMMAR AND PROPER WORD CONTEXT USAGE ARE HORRIBLE AND SAD!!) The rest of you are complaining about the app not doing this or that...but did you ever try to install updates for the app, uninstall then reinstall, or rebooting your phone? These issues are not typical!

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I called to replace a broken card that was still working fine. I made sure to tell the rep my card worked, i just needed a second one sent. The woman cancelled my card without telling me, which is my only way to access my money. I told her she never even mentioned she was cancelling my card so I could have at least withdrawn what money I have in the account until the other one arrives. I asked to talk to a supervisor so she put me on hold for 5 minutes and when the phone picked up again, she was still on the line! After asking for a supervisor again, I was finally able to talk to talk to a different person who apologized and told me I could get a check from personnel and withdraw money. I got a check but when I tried to cash it, it repeatedly said it couldn’t process. Money network took the money from my account but I couldn’t get it. I had to call to void the check but was told it would be 3-5 days before the money would appear in my account again. I called again today to get ask why I was never emailed a tracking number for my card. Thankfully, I finally got the number and should be receiving a card tomorrow. I’m over this sham of a “bank”. I never wanted an actual bank account because I was afraid of these exact problems. I’ll be giving my money to a bank to hold on to from now on.

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My last job gave me a pay card through this company. They automatically put the funds into this account. I set up the card and the app was working fine for a month or two, until I got my new phone. The app would go to the loading screen and then immediately crash. I tried deleting and reinstalling. I tried updating. Nothing. The problem persisted. For the rest of the time I was at that job, I was unable to see the balance on that card. I eventually just got in the habit of going to the atm on payday and just using cash for everything. But before all that went down, there were still things I hated about the app. I didn’t get notified when I got paid. Or couldn’t even see the exact amount I was paid either. There wasn’t a way to transfer the money to my primary card, or to my savings account either. I had to carry several hundred dollars from the atm to the bank in order to put that money in my savings. Basically if anyone has an option, do not get this app. If your situation demands it, like mine did, good luck.

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Okay...you talk about honest reviews this is on..I HAVE NEVER HAD AN ISSUE WITH APP TIL NOW November 2018, and I AM NOT VERY HAPPY ABOUT IT AND I FEEL VERY INCONVENIENCED for some reason I am not able to transfer money to not from my piggy bank meaning cannot even use the funds in there I had set up a fund to help with my granddaughter in NC as well as other means to save and budget better..I restarted my iPad (yes it compatible) I even uninstalled and reinstalled the app and THE PIGGY BANK FEATURE WILL NOT WORK..I been with MN for 4years bcuz of the piggy bank feature and also because of the SPARKY/Holiday incentive but now what’s the point if the most valued feature doesn’t function and causes inconvenience...I can still use card and my direct deposit is still fine BUT PLEASE FIX THAT PIGGY BANK FEATURE it would be an above and beyond service to your customers, I really don’t want to change to a different developers app product over something I’m sure that can be fixed in a timely fashion...but I will..I know you got an abundance of users but I wouldn’t think you want to loose even one. PLEASE FIX THE PROBLEM WITH THE PIGGY BANK..THANK YOU.

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I have been unable to access my account, both through the app and on the website, for months. I have a piggy bank set up, so money is being taken out of my paycheck every week, but I am unable to access that money. Since I can’t log onto my account, I can’t disable to piggy bank account either, which means money will continue to be taken out of my account every week that I have no way to access. I have contacted customer service countless times only to be told the same useless things: There is nothing they can do to stop the piggy bank deposits or transfer that money to my main account and they are ALWAYS working on an update that will ALWAYS be done in a day or two. This has been going on for months. The last update was done over a month ago. I was promised it would fix my issues. It didn’t. Obviously another update needs to be done. And fast. I have never been so disappointed by an app or a company and their customer service.