Miso: Book quality services

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Horrible experience w miso, they shattered our $800+ marble table top from India. We asked for a claim via miso app chatting service, and even called their hotline multiple times. They didn’t respond for a month after, so we called back and they still have not till this day reached out to us - flawed system and no customer care.

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A blind person can work better than them. Trashy work with slow response and bad quality of communication and not respecting for schedules.

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App states English support, however, after downloading and contacting their customer service I found out it is only in Korean.

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I’ve used this app twice now and the second time have had the worst experience. The first time my house was cleaned the cleaner did a fantastic job. The house was beautiful, but I did notice that one of my glasses had disappeared (I assume they broke it) and didn’t mention it m. I was okay with this because the house was super clean and that was more important. Tonight I came home expecting to find my house also very clean and beautiful. However, that wasn’t the case. I paid for a 4 hour service and for the life of me, can’t figure out what the cleaner did in that time. All of the cleaning supplies were organized and labeled in English and Korean. I even left notes on the bathroom instructing spots that needed clean and rooms that didn’t need cleaning. In the 4 hours that I paid for, my dishes were washed but not dried - instead, all containers were sealed shut with water left dripping inside for bacteria to grow, and my food waste was recycled downstairs. My floors were not swept or mopped in any room, the recycling and trash was left in the cans, the toilets were not cleaned, the sinks were not cleaned (instead there were new markings that I had to scrub off), the bathroom floors had new dirt on them from the cleaner, the shower was not cleaned, the rugs were not cleaned, there was hair (not previously there) in the floor drains, the mirrors have spray Marlins all over them from where they were not wiped properly and there is a mess all over my closet door made from cleaner than was not wiped away. This is unacceptable service provided for what I paid for. I want a full refund immediately. I would not recommend your service to anyone who wants a reliable cleaning for the price they pay.

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진짜 서비스 엉망진창이네요 저번에 이용했을때도 저희 집이 원룸인데 쓸데없는 빨래만 해놓고 화장실은 곰팡이랑 물때 그대로고 대충 물청소만 해놓고 가고 청소기만 대충 돌리고 갔습니다 진짜 돈아까움 원룸 진짜 대청소 깨끗이 하고싶어서 비싼돈 주고 이용한건데 이번에는 다른 아주머니겠지 하고 다시 이용했는데 미리 공지도 없이 비밀번호 요청도 안했는데 일하고 있는 시간에 전화해서 안받았으니 갈테니 돈 청구한다는 진짜 엉터리 앱이네요 진짜 절대 사용하지마세요