MIRRAW - Online Shopping App

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Before I made the purchase, I made sure to read the return policy. I got the dress and the quality of the fabric was great. It was exactly like it was in the picture, however, it did not fit well. I started the return process and revived a confirmation email that explain the next step. The following day, I received another email from their Customer Service who advised that I would not be able to return because of the custom fee, or something like that. I spend over a month trying to replace my item but they denied and offered 10% refund and keep the product that I am not going to wear as it does not fit. I share with them a screenshot of what was indicated in their website and explained my purchase was based on their return policy that allows to do a return but they said no. I am disappointed on their lie and my first experience left a bad taste in my mouth. I was going to purchase more dresses but I decided to stop shopping with them because of my first experience!

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I spent lots of time picking out some salwars to purchase but never even got them ordered because they change the prices so often that the prices changed twice over the few days I was shopping around in the app. After looking around at the pricing I don’t even think this is honest business because they price the items absurdly high just so they can say the items are “on sale” 60 to 80 percent off. No one would buy any of these at full price. Besides that I’m frustrated because I chose NOT to opt in to any email offers, however I immediately began to receive multiple emails a day from them, with NO WAY to unsubscribe. I had to email them asking them to take me off their list, and after being promised I would not receive emails after 3-4 days, they’re still coming... multiple times a day... three weeks later. I’m deleting this app from my phone!

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It’s absolutely horrible. I ordered nearly $200 of clothing from this fraudulent company (in hindsight, the fraudulence first appears in the absurdly high discount rates, and secondly in the reviews!!! LISTEN TO REVIEWS). It takes about a week just for them to supposedly* stitch ONE suit order, I’ll be lucky if they finish 3 in one week. Customer service is completely sub-par, even below that. It’s plain crap. A hot steaming pile of crap. No follow up, and if there is it takes at least 2 days to even hear anything back. I kept getting generated emails about order numbers I have no idea about and am then (eventually) explained that it refers to a specific suit within my order, because God knows there’s nothing actually labeled. I’m still waiting for my order to be completed and shipped. Beginning to wonder if they just mark it as completed every now and again just to make it seem they’re doing something. MIRRAW:: If this is how you choose to do your shady business, at least be upfront about the quality of your products, stitching and shipping time, and customer response time. You might have a few less bad reviews and more people willing to spend $ on your product knowing what to actually expect. Might even increase your ratings. Who knows.

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This site does not deserve any star at all. Worst purchased ever in my entire life. I ordered 2 items on Black Friday deals which was on November and I got it today on January. 2 months??? The estimated delivery date was December 15th and was waiting waiting and waiting. I contacted them and tried to find the issue they keep saying sorry for inconvenience once your product get dispatch we will let you know. Every other day a guy name prashant send me same email. I even ask them to cancel my order and send my money back after waiting for more than one month but he said they can't do that. Worst customer service and most importantly the product is so cheap and not as picture as many people said. Don't buy it from here. So so so disappointed.

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Half the stuff was awful fabric to wear against the body and to make matters worse they blast you about 30 times a day on your phone it’s a nightmare , I’ve asked them twice to stop I need to pay attention to my phone for business ...ugh !!!! I’d of given them a chance had not been so aggressively annoying with their text blast to my phone !!!!!!!! Also I sent repeated messages not to send me a certain fabric and only send georgette so to cancel any of that type of textile I’ve ordered , instead they charged me , said they were out of that product , and gave me a credit with a short term recovery , all w/o my permission . I even every contact was ignored and not respected so now I’m out the money and merchandise .