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I really like the integration of the outlook app with Outlook on my Windows 10 PC, OWA and my Mac. The experience and functionality are very similar between platforms which make it easy for me to switch between them and still be productive. My biggest problem with the Outlook on iOS though is that it’s completely isolated from the rest of iOS. I understand there are some limitations with this, and maybe some more so on the SDK side of things rather than Microsoft’s, but it’s a bit frustrating that when I try to make a call directly from Phone, I don’t have the option to search through my outlook contacts. Or that when I see an email address on a website that I’m not presented with an option to write that email within the Outlook App. I’m able to share the ‘mailto:...’ link to a blank email in outlook, but cannot compose an email to that email address. The same extends for calendar. I would love to be able to see my calendar events from outlook in the calendar app, just as a kind of unifying calendar app. I know that I can setup my Office 365 account within the accounts pane in settings, but then I’m defeating the purpose of using outlook.
I can’t believe i’m writing this about a Microsoft app, for the iPhone no less, but this is the best iOS email client i’ve ever used. I’ve used almost all of them, including Gmail extensively. The BEST thing about this app? Focused Inbox. Outlook quickly learns who is important and who isn’t, and delivers notifications only for the “focused inbox” (unless you have it configured otherwise). Gmail has a version of this but its not as simple and clear-cut as Focused Inbox on outlook. I’d never realized how much time I’d spent paying attention to email notifications that didn’t require attention (receipts, work emails from other departments) - and how Outlook has streamlined my focus by reducing the number of notifications I receive. Outlook for iOS is streamlined to handle multiple accounts super well, including custom notifications per account, calendar account integration (for event creation when email content includes a date or time). The notifications themselves are even better than Mail / Gmail on iOS, allowing me to archive, reply or mark as read from the banner pull-down, without ever needing to enter the app. Even the sounds are better. I’m a believer. Gold standard.
Rating is generous for encouragement... more like 3.5 stars. Reasonably functional. No crashes problems. Lacks a lot of the functionality of other, more mature, Exchange email clients. My wish list would be for a collapsible email folder structure. Also for a contacts screen/window for viewing and scrolling through Exchange contacts, isolated from iPad contacts, so I can keep my work and my personal contact separated. Note that I use the iPad email and contacts apps for personal stuff. Annoyingly, after last update I see a badge (little gray dot) in the upper left on the nav (menu) icon. When I click the nav icon to open the left side nav panel, I see the same little gray dot on the settings gear at the bottom. Like bread crumbs. When I click this to open the settings panel, I now see there is an Add Account “1 new”. I click this (why do I need an add account reminder) then immediately dismiss it, close out of settings and go back to mail. The little gray badge is now gone. But when I later open Outlook, there it is again. Marketing people need to stay out of this.
I’m trying to use this app to access my work email from home. The app has continually deleted my entire inbox for no consistent reason I can figure out. I will open a new email and it will delete the email while I’m reading it and then my entire inbox. My inbox on my work computer will still be intact, but any email I attempted to open in the app will be missing. When I contacted customer service through the app they told me it simply wasn’t possible that the app was deleting emails and never responded again. When I attempted to email customer service on my work computer it said their customer service email address is undeliverable. I missed a very important email from my boss this morning while out sick, and even drove into work to try and see if I could access the email there to find nothing. I very well might loose my job over this and their customer service frankly does not care. If you can avoid using Microsoft (which I know is impossible) do all you can to stay away from them. They are a heartless company, and their substandard products will not only make your life hell, their customer service department seems to get joy out of your pain. If I could give them zero stars I would!
I was notified today that my account was disabled for “suspicious activity.” No explanation of that activity - just directions to reset my password. Tried resetting using the request form which asked for a previous password, the email address of my previous sent email and the subject line of the previous sent email, etc. Now, if I could remember my password, I wouldn’t be trying to reset it! Anywho, send the form to wherever it goes after answering the questions to the best of my ability only to be sent something saying they couldn’t verify it was really me!!! Finally got on a chat with support and was basically told “for security purposes” staff can not enable an account. When I asked how they can disable an account with no explanation and without being able to enable it, I was told to create another account... 🤬. Now I can’t correspond with my attorney via email or send anything from this account. It’s 10 levels of frustrating and has convinced me to stop using this service and to make sure everyone I talk to knows how stupid this “recovery” system is and that your account can end up disabled with no explanation or viable means to reset your password. Just a hard lesson in frustration and a waste of time.
Outlook lets you bring all your email accounts and calendars in one convenient spot. Whether it's staying on top of your inbox or scheduling the next big thing, we make it easy to be your most productive, organized, and connected self.
Here's what you'll love about Outlook for iOS:
- Focus on the right things with
our smart inbox - we help you sort between messages you need to act on straight away and everything else.
- Swipe to quickly schedule, delete and archive messages.
- Share your meeting availability with just a tap and easily find times to meet with others.
- Find everything you're looking for with our new search experience, including files, contacts, and your upcoming trips.
- View and attach any file from your email, OneDrive, Dropbox, and more, without having to download them to your phone.
- Bring all the apps you love in Outlook, including Facebook, Evernote, Trello, and more.
- Open Word, Excel, or other Office document attachments to edit them directly in the corresponding app and attach them back to an email.
Outlook for iOS works with Microsoft Exchange, Office 365, Outlook.com (including Hotmail and MSN), Gmail, Yahoo Mail, and iCloud.
To make an in-app purchase of an Office 365 Home or Personal subscription, open the app, go to Settings, and tap on Upgrade next to your Outlook.com or Hotmail.com account. Subscriptions begin at $6.99 a month in the US, and can vary by region. With an Office 365 subscription, you get 1TB of storage for each user, access to all features in Word, Excel, and PowerPoint on iPad, iPhone, and iPod touch, and you can install Word, Excel, PowerPoint, Outlook and OneNote on PCs or Macs.
Office 365 subscriptions purchased from the app will be charged to your iTunes account and will automatically renew within 24 hours prior to the end of the current subscription period, unless auto-renewal is disabled beforehand. To manage your subscriptions or to disable auto-renewal, after purchase, go to your iTunes account settings. A subscription cannot be cancelled during the active subscription period. Any unused portion of a free trial period, if offered will be forfeited when the user purchases a subscription to that publication, where applicable.
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