Meijer Rx

Needs to offer auto refill option. Any with the box to “refill” in the list are grayed out even if there’s remaining refills. The list of prescriptions is a maze. Maybe show Rx drug name and collapse history in a pull down, otherwise it’s difficult to know which of the repeated prescriptions is the latest or has remaining refills left. - Example, had to look at details for the third repetition in the list to find a remaining refill listed. Need to allow a better option to add a payment method than coming into the store. Add ability to refill prescriptions with no remaining refills with a delay while you contact the prescriber for authorization. Take a look at Walgreens app for a nice example. I like some of the options with Meijer but you need to work on app more.

We need to be able to see the prescriptions on file with the pharmacy, even if we have to call to get them filled instead of using the app. We need to know what we still have left on file! Also, there needs to be an option to add the scripts to auto-fill status! Also adding text notification option should be on the app! I see they added when a script is set to auto fill, which is a step forward. I have several scripts that were showing on the app the other day due to be filled in a few days, but then they disappeared on the app. Pharmacy doesn’t know why, but they did already have them filled when I got there. I think there should also be an option to pause refills when you have too much from auto fill. It should ask you for how long you want to pause it. Work on these things and it will be the best thing out there! It will also free up the pharmacy phone lines, which they never answer at my store, yet no one is ever on the phone when I go there?

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I loved the app when I first started using it. It was so much better than managing prescriptions manually or using the touch tone telephone system. But in the past 12 months it has become increasingly unreliable - not a good trait if you depend upon prescription medicines. Sometimes the notifications work and sometimes they don’t. The latest issue was an endless loop that wouldn’t let me login. And when they fixed that problem, I found I had a scrip on auto-renew that isn’t renewing, but the app thinks everything is OK and won’t let me renew. I have to “call my pharmacist” to fix this problem. That’s so ironic since that’s what I did before the app. Talk about two steps backwards! Even the pharmacists shake their heads when you ask about problems. I have had half a dozen problems - of all different types. The variety of glitches make it very inconsistent and unpredictable. Use at your own risk!

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The changes are tedious! The old version allowed me to hide prescriptions no longer in use - please bring it back. The old version allowed me to request a refill and the pharmacist would call the doctor. By removing this you have increased potential error and caused the pharmacy staff to make multiple calls to me snd the doctor because office staff just order anything from the patient med list when you call the docs office to initiate a refill! On one Rx I had right drug, wrong dose, wrong route and on another Rx no substitution making it really expensive and it took 3 days and 4 phone calls. It may be easier to go elsewhere. I went to meijers because the app on my phone made it so convenient, not anymore.

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I’ve had this app for awhile now and from the very beginning and every time since that I try to refill any prescription (we have 5 out of 6 people in our family on nasal sprays in addition to a couple of other prescriptions!) it won’t work! So I always have to type in each number. Also something else that is very frustrating is that when we do not have have any more refills on a prescription it will not automatically alert the pharmacy to call our doctor. So I have to call the pharmacy! So that’s another step to have to do, when the Walgreens app that we used to use would do it for us. Please consider changing these things to make it easier for your customers, please!