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McAlisters Deli

(29 956)
Price
0
Category
Food & Drink & Lifestyle
Last Update
May 10, 2021
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Store Performance Index

64%

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Ratings & Reviews performance for McAlisters Deli

Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.

Number of reviews,
total

29 956

Avg rating,
total

⭐4.7

Description

1344 chars

The McAlister’s app puts everything you crave about our deli right at your fingertips—a user-friendly experience that offers what you want, exactly how you want it, plus a little something extra. And now our app is better than ever with some exciting new features: - Get your favorites even faster with quick reorder - Make your order truly yours with easy item customization - Save your McAlister’s restaurant for easy ordering plus local news & offers by choosing a favorite location Plus, earn and keep track of your McAlister’s Rewards. With McAlister’s Rewards you can: - Get a free tea just for signing up - Earn points with every purchase towards any item on the menu - Redeem rewards when and how you want - Get special offers like a birthday treat In addition to these new features and rewards, you can still explore our menu, find your nearest McAlister’s, order ahead to skip the line, let us know how we’re doing and more. McAlister’s mission is to give friends and family a reason to get together over great food that’s handcrafted just for them. And we want our app to bring the same smile to your face that our sandwiches, spuds, soups, salads, desserts and famous tea do. Enjoy! CA Privacy Notice: https://www.mcalistersdeli.com/caprivacy Do Not Sell My Personal Information: https://www.mcalistersdeli.com/donotsell

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User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.

Pharagill
Jun 12, 2019

There are no descriptions of the food on the app (nor on their website). There’s a rewards section that just says to “check back” with no indication of how to earn. The whole layout when ordering is cluttered and clunky. I couldn’t even get it to remove the pickle spear from my sandwich. The last straw is that I was trying to order from my phone before leaving work, and got an error that “one or more of the items on the order are unavailable” when checking out. It didn’t even specify! Then it says to try changing the items in the cart or call the store. So the solution presented is to just start swapping items off the order in trial and error, are you freakin’ kidding me? A family member ended up ordering online from home, and it went through - so there was no problem with what was on the order. This app just didn’t work. The makers of this app need to take notes from Panera. Every problem I’ve mentioned in this review works on their app - food descriptions with ingredient detail, simple and straightforward rewards system, and if something on the menu is truly unavailable, it will tell you exactly what, even down to the type of bread, so you can easily swap out and still get the sandwich you want. And after the food from McAlisters wasn’t great even when we did get it (OK sandwiches, disgusting soups!), I will definitely be more inclined to choose a different eating place next time.

Yoyopossible4356
Mar 08, 2019

I have never had a problem on the app till tonight and it said that something was not available And I tried to check out....but it wouldn’t tell me why it was not available at the Fountain City store in Knoxville Tennessee. So I decided to call the store and I must’ve ended up in the Philippines where he didn’t understand anything I was ordering ...and then he couldn’t take my money over the phone.... I was on hold for 20 minutes till he transferred me to the store on Broadway in fountain city/Knoxville Tennessee..The lady who Answered the phone said that all catering orders go through a call-center I was not placing a catering order I was ordering for my son and myself $21 to be exact. The lady on the telephone In the store on Broadway in Knoxville Tennessee didn’t seem too concerned and didn’t care that I didn’t place my order. Why can’t we just talk to someone on the telephone that is literally in the location we are trying to order from???? Why does everything have to be transferred over the Atlantic ocean or the Pacific ocean when we are in the United States of America. The reason everyone is going out of business is because there is no customer service anymore.

Anonymous100000000000000000
Dec 03, 2019

When I first got this app, I used it every time I went to a McAlister’s. Now, with the removal of basic sandwiches on the menu, which is all I order, it’s useless to me. By “basic sandwich,” I mean I can’t order a pastrami on rye on the app, which is about as basic as you can get. It would be okay if the restaurant just didn’t allow it, but they still do, you just have to call it in, or order at the counter and wait fifteen minutes. Update: App is officially useless. When trying to order, I get to a point where I’m unable to actually select anything. Sandwich selection doesn’t populate. Clicking on “mushroom soup” in the What’s New section is the closest I can get to an actual order. I’m asked to choose the size, with no options for size. I doubt anyone is actually still minding this app. Stay away. Call or order at the counter, and hope the person tending to you knows what they’re doing. In my experience, they won’t. I’ve stopped going to McAlister’s because the experience is so awful, from the app to in person.

IrvTXMom83
Sep 23, 2018

I have placed many orders with the app, and there is always an issue with my order after placing it on the app. I confirm my order I get an email confirmation everything is correct, and then something is wrong when I get to the store. Either the payment, they say, didn’t go through, or something else. With this newest update, I had to place my order two separate times. I had to, rewards and I was going to attempt to use one of them. However, each time I submitted my order with payment, then it canceled my order and sent me to the very beginning page in the app where I had to restart everything. Went through the process twice. And the app then deleted my rewards. What is the point of a rewards program when you never give your customer a reward? Maybe you guys should talk to Chick-fil-A. They know how to do the app thing

TLK Momma
Feb 12, 2019

The app is great; in theory. I love how easy it is to place my order and pay for it with the idea of dashing in to retrieve my order rather than wait in a long line, only to wait longer for your food to be prepared. It’s so convenient! However, every time I place an order and get my “your order is ready..” email I show up and nothing is ready. I’ve done this with two different stores and the manager of each place very curtly tells me they don’t have my order! I politely show them my confirmation and order ready emails (with their location at the top). They then begrudgingly pull together my order and hand it to me like I’ve stolen something from them (even though the email clearly states it’s paid). I’ve made the conscious decision to take my business elsewhere. But I’m hoping whatever is going on gets worked out so I can return soon.

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About McAlisters Deli

Developed by McAlister's Dev.

McAlisters Deli is ranking in   Food & Drink & Lifestyle

Last update was at May 10, 2021and the current version is 7.4.2.

To see all other keys and revenue click here 475738160

McAlisters Deli have a 29 956a user reviews.

McAlisters Deli was released in the App Store. It is developed by McAlister's Dev, who have also released the following apps.

McAlisters Deli has 29 956 user reviews.​

McAlisters Deli has an average rating of 4.7. ​The latest version of McAlisters Deli 7.4.2​ ​​was ​released on May 10, 2021​.

You can download McAlisters Deli ​here

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