Love's Connect

This app works really great for me. I love the Love’s pay, especially when it’s cold outside. I don’t have to stand out in the cold while I start my pump. Also really love the routing option to show me all the Love’s stores on my route and diesel prices. The ability to put my Love’s rewards card in Apple Wallet is also super convenient. This app is one of the reasons I chose Love’s as my primary fuel stop. The only suggestion I can come up with is rather minor, but I would like to be able to copy and paste the address of a particular store from in the app. I take student drivers, and when we run teams I sometimes text them the location where I would like them to fuel after picking up a load or trailer, but I wind up having to find it in the app and then look it up on Google Maps to copy the address from.

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First you broke the login system on the app where my login worked just fine to where I had to sign in with my card and pin, which the app refuses to allow and tells me to call customer service as though they can fix what the developers broke. Second, you precede to brake the website as well, so now you won’t let me login to either the site or the app. Why can’t just use our email addresses and passwords as at least an option to login instead like normal people using a normal app or website providing a normal service. What the heck? I’ve already complained about this several times with you blocking my card and pin from being able to login to your broken app, then you break the website too. Now I’m running blind without knowing if I have points or shower credits. Loves, please fire these fresh out of app boot camp millennials and hire real, experienced developers to fix what they’ve broken. I can’t even use your service anymore. This has been going on for far too long. I’m very disappointed in Love’s upper management’s lack of over-site into what the tech department keeps breaking.

I like using this app for finding the closest fueling station, especially when you're getting very low in the tank. I like the fact that it gives you the fuel prices at the different locations, and that if you like that particular fuel stop, you can save it into your favorites to know which station has the easiest in and out service. I also like that it list what food restaurants are at that location, so that you know if that's where you want to eat. The only thing that I don't like about this app is, when you first open it up, every time it has to give you a disclaimer about paying attention to your driving, which as a professional driver you already know that. It slows the app down considerably. Other than that I really like using the app.

OTR driver off and on since 93. 2M+ Off the road in 2017 came back Feb 2019. First app like this I have used other than Truck Path which needs a rework to work more like loves app. I find Loves app very easy and intutitve. Using it 4 months now, works great. Company switched to Flyin J Pilot recently got their app and like it less. I really like mobile fueling of FJP app although I wish it would let you enter data within 5 miles of location instead of having to be at location. Never used mobile fueling on Loves so can not speak to whether or not it works as flawless as FJP on that aspect. All other apps of this type should be modeled after the Loves app. Great job to development team. I can not see any way to make this app any better than it is.

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As a millennial I’m use to calling an 800 number on the back of my rewards card, to speak with a human about my points/shower credits(while on the go) etc. Or review saved fuel receipts with my current points balance etc. Called the 800# and was instructed to use the Loves Connect app to check my points etc. Very disappointed that the app has essentially replaced someone’s job via “convenance.” So I called customer service and had them fix the problem the app took issue with my rewards card. On the flip side I completely understand the creation of the app. It’s free, convenient, quick, and user-friendly. The downside of having to use the app is making space for it on a mobile device, and eliminating a persons job. Not a fan of having to use an app that had a useful 800# to call & inquire the same information.