Lorex SD Pro

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Up until after the New Year (2018), this app worked as it was supposed to. But then it stopped sending alert notifications for the cameras to my phone. I deleted, reinstalled the app. Reset my Lorex main hub/screen unit, reconnected it and nothing. I contacted support via their website, and after more than a month of “a resolution is being worked on...”, no follow-ups at all after that. I doubt anything was actually being done, and after I replied to the last message they sent, they have not bothered to provide any other updates. It’s been 9 months since they last updated the app, I think it’s past due for a proper update to get working again. Otherwise, I don’t have a problem trashing the entire unit and just switching to Blink all around the house. I will not spend money on newer Lorex models when these cameras are still working and serve our needs. Please fix the app.

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Really wish it had the capability to fast forward and rewind the events so that you don’t have to sit through 15 minutes of video to try and find what you’re looking for. Also the switching between audio and microphone is very inconvenient. By the time I’m finished talking and put it back on audio to hear what person at the door is saying, they have already spoken and makes for awkward interaction. Also wish that events were sorted with the most recent at the top but instead the oldest is first so you have to scroll quite a ways to get to what you’re looking for to find an event earlier in the day.

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Included Four Camera you can see it all four on screen unit but not on the App show you one only which Mack the App useless we need see the four cameras on the app so can monitor and see what going on it’s very important remotely to see all four cameras also history files recorded no sound and no way can download which make all device useless just junk waste money and time the house get burglary and thieves take the device while see that happens remotely but was no option to download that video for approval to police and pictures snap wasn’t good to make arrest lorex it’s bad found other brand have good App support your need lorex support refused to upgrade the app and very rude useless service

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Cameras would send alert to my phone approx 5 minutes after the event. (I have full bar cell coverage). After about 6 months of use, camera would go on the fritz/static and do continuous recording for an hour nonstop every day with no apparent reason why. Now I don’t receive any alerts notifications to my phone nor any other system this app is installed upon. No response yet from customer support (+2mos)

Apparently Lorex is trying to force a new camera system purchase by dropping support for the SD system. I love the system itself and have 4 cameras but it appears without updates to the app I will soon be unable to use the entire system with my IPhone. A big expense wasted. Update July 2017: Thank you Lorex for updating the app finally!! I hate to have an investment go to waste and love using the system