London Pass - City Guide

Used app on iPhone 7 and all worked well. Bugs may have been fixed or just worked well on my platform. I downloaded tickets prior to arriving in London and screen shot them just in case I had any problems. I also printed receipt from email for backup. However all worked in London and allowed us to see many things in a 3 day period without worry of tickets or lines. My only issue was the London Pass did not accurately tell us that Westminster Abbey was closed on day we planned to see it. Also, due to the Jubilee a few places were closed —there should be a rain check system in place if this occurs in which certain locations are extended one day after activation if there is a closure. I’m sure an algorithm could be created to address this problem. It requires detailed personnel to check status of each location each day and log it into system.

I spent two days in London and so I hoped to see several major attractions in that time. London Pass was just perfect for that. I saved quite a bit of money doing it this way, and it worked flawlessly everywhere I went. I would highly recommend using this app. I was a bit concerned about the low ratings, but I think a large majority of people download the app and are pleased with their experience, and then just delete it once they leave London. I saw lots of people using the London Pass app at the entrance of each attraction and never saw any hiccups. So I’d advise everyone to go with this app so you have everything you need from tickets to tips for each attraction right on your phone! I’m very happy with this whole experience!

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Can you give it zero stars? Don't make the same mistake I did. Don't get the pass. Every thing is automated so if you make a single mistake in the order process, customer service will simply say, sorry no refund. They refer to it as a "scheme" and it is. See the terms and conditions. The Leisure Pass Group has no address, just a PO Box. Good luck getting trying to complain to a PO Box. Plus, riddle me this, all the reviews but one rank it as one star, but somehow it has a 2.2 out of 5 rating? How do we alert Apple to take this App out of the App store?

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It’s difficult to give an app more than one star when its basic navigation does not work. Any menu selection that takes you a level below cannot be backtracked. There are arrow there, but they only serve as frustrating decoration and not utility. And since this has been commented in on other reviews, it makes me question the value and quality of London Pass overall, not just the app.

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App works ok I guess but the actual value for the pass vs ability to use it- horrible! We paid for 2 adult 3 day passes and so far nothing has worked out as planned. The fact that you wait in line for an hour to see an hour long or so exhibit even in the off seasons is ridiculous- everything closes by 5pm or earlier as well!