KBZ mBanking

This version is not ok for my phone ( ios version 13.2.3 ). I don’t know what’s wrong with that because most of IOS phones are convenient but not with mine yet. So, I always go to KBZ mobile banking website via safari and it is really annoying because it logged out again and again whenever I made the transaction in the website page. So, please update new version quickly and I hope the new one will solve my problem.

I think the ability to purchase gift cards in this application is one of the most appealing reasons for your loyal customers to use KBZ mobile banking. So, Dear Developer, please consider bringing back that function(feature)or submit all the customers’ feature request to the Responsible persons on behalf of all.

1. Give back the operation of one time OTP system when it transfer the money and ( every bank has the system) password need more charaters not just a easy guess numbers 2. Develop the system that shows our Visa/master balance credits on app not just on the old web login system (btw currency exchange rates on app is 30 cent higher than outside ) 3.Monitor all of unusual activity login and attempt for our user safely 4. Update the system of history that record every transcation we made on the app. 5. hire more IT specialists

Cons: I started with cons because there are nothing good to write about. - horrible customer service, every time I call them they all acted like they knew nothing about the issues - confuse the hell out of customers that they used both OTP and sometime focused customers to enter PW - it seems that online banking customer only got about 5 seconds or pop up message will show up saying “your session is timed out.” It’s such a joke. User might need dual-core i7 finger speed to enter required information. Or you will be disappointed with that pop up message of “session timeout.” - PW requirements are too weak - don’t expect to get OTP all the time - just too many to write here, I guess head of software person is having too much fun in Myanmar - improvement on all fronts is quickly needed

It has been months that the app sign out automatically as soon as I sign in which means I can’t use it. Please fix it. It also annoying that you can’t transfer to a new account directly. Have to go to the lost and have to put that new account even if you are not going to use that acc again. Please make it easier.