JTV Go

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I spent over an hour browsing and adding items to my cart. The shopping was so frustrating. The back button didn't work, the app was slow, if I looked at an item and hit the back button, it took me to the top of the page instead of where I left off browsing. The problems went on and on. I finally went to check out, had $250 in my cart. One of the items said it had a 25% discount to be applied in the card, but it wasn't applied. I clicked on the payment plan to read what it said, hit the back button, and it took me to some strange page I’d never been on. I got fed up and just signed out without buying anything. Terrible app.

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I used to enjoy using previous versions of the JTV app until its more recent changes. The latest makeover refuses to recognize my password and forces me to call in my order instead, and browsing for a specific type of item results in being taken back to the current on-air item if I hit the back button while looking closely at an item on a search results page. Use a web browser on your phone instead of this app to shop. Big flop for JTV!

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I put an item in my cart and it kept kicking it out. Then it would not let me put in my email or password and why do I have to do that every time when I’m a registered customer? When I finally got through it did not put in the flash sale price so I had to call customer service and get them to correct it. Gabby the representative was the only good thing about the whole process. Why have an app that frustrates your customers. It was fine before the update.

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I can’t ever shop JTV because THE APP DOESN'T WORK!!! IT CRASHES !!!! EVERYTIME!! I log in start to shop and it goes back to my home screen EVER SINGLE TIME! I can’t even get the number to call JTV TO ORDER ANYTHING. IT CRASHES!! This is suppose to be a convenience for the consumers but it is a pain to shop JTV. I have seen tons of stuff I want to purchase but just never can. One thing I bought and couldn’t ever check on the delivery. I paid for expedited shipping , three day, and it took 2 WEEKS...does it really take that long to pull an item wrap it up and ship it out??? And it was in stock... don’t get that at all . Get it in 3 days to me means 3 days so it’s a waist of money to pay for that supposedly convenience! Fix your APP JTV so your viewers can have a pleasant shopping experience. For now I will go To the others.

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Have to agree with the other reviewer. App is full of bugs. Keeps closing out. Don’t even try to click on your profile where your order status and things are, it shows the spinning circle for a moment then immediately closes. Does it EVERYTIME! Tried deleting and reinstalling the app, but the App Store freezes halfway through the download and doesn’t finish. So, guess I’m done with this app. Gave one star as u can watch the live show.