Jigsaw Puzzle Pro

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This is very annoying. I’ve been just putting up with it for a while now since the app has been bloated with unnecessary updates/additions over time. Why do I have to touch a colored circle on the screen just to confirm I want to start playing after opening the app? Then a huge discount ad jumps on top of the puzzles holding me hostage before I can access the hundreds of puzzles I haven’t already played yet. Is it so difficult to enjoy a simple platform without being bombarded with ads forcing you to buy stuff? The points system, is meh. But even that has morphed into yet another pop up as an incentive to complete more daily puzzles—again on top of buying additional games I haven’t played yet. Some of us do work some 8 hours or more a day for a living. I would also like the option to hide the trays completely off the screen. That being said, make the app great again: Relaxing and challenging. Thank you for the beautiful puzzles and different options to play.

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I have a total of 147,226 credits to use for purchasing puzzles! I purchased my credits in order to purchase my choice of puzzles. Over the years, I have purchased a huge amount of puzzles using my credits. Now, the puzzles that you have chosen to allow the use of the coin credit option, I have already purchased. How long do you think it will take me to use up my remaining credits...or will I just end up losing them? I am very disappointed in your changes!! This is no way to treat your loyal customers!!! Why can’t I purchase ALL PUZZLES with my purchased coins? You already have my money tied up in my purchased coins (LOTS OF MY MONEY! ) Apparently money that you are now holding hostage unless I use more money to purchase ONLY THE PUZZLES YOU SAY THAT I CAN PURCHASE WITHOUT HAVING TO GIVE YOU MORE OF MY MONEY! This is a deceptive action on your part! The old “BAIT AND SWITCH” con game...encourage me to purchase your coins, then not allow me to purchase the puzzles that I want. You think that you are making you program better than it was? All you are doing is importing glitches into the former program and alienating all your loyal customers that unknowingly purchased your “COINS” that are now virtually useless!

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Loved this until they added all that “ta dah” in the last update. Now when you complete a puzzle you have to wait on the “ta dah”, then click on the “ta dah” for finishing the puzzle, then wait for another “ta dah” for finishing the puzzle in that group, click out of the group, click on the puzzles in progress just to get back to where you expected to be in the first place. Not purchasing any more from this place. It took a long time to find a puzzle app that was well done. This was it until they added all the “ ta dah” crap. This app hangs now and looses its icons when there’s no internet connection. Customer support claim that it does not require internet to play but it does attempt to blast you with its sales adds and hangs the tablet when no connection. Eventually it clears itself but you have to wait for that huge sale add in your face. This pattern always follows after downloading free and or purchased puzzles. So you have to connect back to the internet to restore free and purchased icons and sometimes to start a puzzle. This is a problem only for those of us in poor internet access areas.

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Had problems for past few weeks with the app dropping my completed puzzles and not allowing custom uploads. After my bad review last week, the creators contacted me wanting to fix my problem so I could change my review. Their solution was that I should delete my app and reload with a web address they provided. They also warned that I could lose my purchases but gave me instructions to reload them. Sounds good—right? I followed their instructions. They had sent them in chat on the app. I had enough foresight to know that I needed to screenshot the address. I followed their instructions. Sure enough had to get new address from my screenshot. When it reloaded, no purchases, no points, and no chat! I followed the reload instructions many times. ABOUT A DOZEN PURCHASED PACKS AND 4000 POINTS ARE GONE!! That’s about $50 in puzzles down the drain. Now, to top that off, I have a $3.99 charge in my account for the Pro App I reloaded!! Bottom line— DON’T EVER BUG MORE TGAN A COUPLE PUZZLE PACKS AT A TIME! YOU MAY LOSE YOUR MONEY! I’ll keep playing for now, but I’m looking for another puzzle option. These guys need to find better r&d and technical support staff!! Very disappointed after a good 5 yers of puzzling!!

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We love Jigsaw Puzzle Pro and play it daily. We are extremely unhappy with the most recent update, and want to request that this update be rolled back. We have the app on 2 devices: an iPad Air and an older iPad 2. Prior to this update, the app was working pretty well on both devices; initialization and response were slower on the iPad 2, but that is to be expected. The update has had a much worse effect on the iPad 2: after the update, we cannot use the app at all. It starts and is extremely slow in painting screens. The (IMO stupid and unnecessary) transition screen (tap to open) takes literally minutes to respond and may kick me out. But it always crashes and kicks me out when I try to play the daily puzzle. We shut down and restarted the device -- no change. Still crashes and is unusable. You've done a fair number of updates recently. We appreciate your responsiveness but it seems that your regression testing is inadequate. If an update is unsuited to an older device, you need to make that crystal clear. We're disappointed and dissatisfied. Please address these issues as soon as possible.