JibJab: Happy Birthday Cards

Hi- I love this app, but I can’t share the best stuff with my friends and family! I have paid for the upgrade twice, and for months I couldn’t make videos and send. I worked with support for like a month and the final answer was - and I’m paraphrasing- ‘Sorry about that. You shouldn’t have any issues making and sharing videos and cards from the computer version though. Enjoy!’ If I wanted to email this stuff, and be on a computer doing it, I would. It’s for random bored moments when you want to share something hysterical. Please fix it!!! I have already turned off my auto-renew but not excited about a full year of paid upgrade that I can’t use... Thanks!

So I have had jib jab for many years now and loved it... but when are you guys going to get new videos? What used to set you apart from other apps was the amazing videos you could add yourself in but I very rarely see new videos added. I do pay for the yearly membership and it isn’t cheap. So where is all the membership fee money being spent? On the e-cards? Let’s be real most people get this app for the ability to add people into the amazing videos not the cards. Again what sets you apart are the videos so many start spending all those membership fees on making some newer videos. I read a lot of the comments and it seems it is a reoccurring theme that most people want new videos. This app could be amazing if you just added a new video every month or so. I really don’t want to cancel my membership or delete this app but if it is going to be the same old videos then I will have to. So I hope you take the advice from all these comments and work on some new videos. Thank you.

I from time to time had issues within the app.. but it must be said that their customer service is the BEST I have encountered, EVER. They have acknowledged any issue quicker than Apple has w the $$$$$ phone of endless troubles. I bring that up in analogy as the comparison in what the phone cost/promised/resources to solve w the company size/cost/resolve at JibJab, the direct service at their company (specifically Taylar🙏🏻🎄 bless you!) is beyond admirable. A few tweaks here n there is nothing w the quality of service provided. My loyalty & kudos will forever be theirs. Thank you to all! Happy Holidays & keep the “jabs” rolling.. Your internal structure is beyond efficacious!

I’ve been using this program, seldom but in a not over used way. I could have sworn it had a lot of free items but I can’t seem to find hardly any of the free ones. It would be cool if you had a donation program for folks that like ur product but really can’t afford to pay full price for something they only use about once a year. It would bring in an income yet still permit us lower income folks who are the ones usually using such as this to pay something, and still have maybe a bigger limited access. They’ll share ur product and some of those people will pay full price...just a thought... It’s fun...just wish I could use more items. God Bless! M. Davis

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I think this app needs some more work put into it because right now it just seems underdeveloped. I was actually frustrated when I tried to put my face into this gif. I wanted to reposition my face when I put it this gif so it would be more visible, but I couldn't do that with the app. Once I made a face, I couldn't edit it again and would have to start over in order to make a better looking one. The process of editing a face was also frustrating. It was difficult to reposition the face and/or zoom in and out from it without also rotating it. I think the editing features when making a face should be more separated and not smushed together. I didn't have enough control over and ability to edit was I was making. It needs improvement.