JCPenney – Shopping & Coupons

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I downloaded this for Black Friday, and it was really nice to be able to order from my home! Worked great or so I thought. I ordered 3 things and chose the option to pick up in the store since it said it was available for me to do so. I spent well over $49 so free shipping was available as well but the in store pickup was easier. 2 days later when I got an email saying my stuff was ready to be picked up, I also got an email saying one of my items had been canceled due to not being available in the store. At first I was basically told that’s just how the app works in the store. I feel like the app should not have shown that I could pick up, and then just cancel my order without the option to go ahead and have it sent to my home. I was told I could order another which I was not gonna do and spend nearly $9 for shipping when my original order offered free shipping. Thankfully it was made right by an extremely sweet manager in the store, and I’m just waiting on my refund and my shirt to be shipped to my home! However, the app was frustrating and disappointing in the end. I was told this had happened to several people so hopefully this can be fixed somehow.

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I ordered 2 long dresses, for my daughters wedding. My first ordered got canceled, because I used a reward of 10 dollars, that apparently I had already used a while ago. I was okay with that. I reordered my 2 dresses again, what I received was 2 men’s pants, yet my ordered summary said 2 dresses. I called, spoke to a customer service representative. The lady said, I will open up a case, I don’t want to reorder and you get the wrong items again. I will send you return labels for the wrong items, someone will call you, with in 24 hours. They will hand pick your items, you will get expedited shipping. I return the items the same day. I waited for the call, nothing, so I called on the 3rd day. I speak to a customer care, who says, sorry, your items are no longer available. I was so disappointed, I asked for a supervisor. I speak to the supervisor, She said, We emailed you, yesterday . I said, I was told someone was going to call me and nobody did. She said, JCPenney doesn’t call, We only have one of your dresses available, do you wanted. I said, yes. I was transferred to a another person, to place my order. I asked if, I would get fast shipping and Free. She said, it will be free, which , I already had that, in my original order, but it will be standard shipping. I just told her, why? They screwed up my order twice, JCPenney policy’s. I said forget it. Sorry for the long story, I am so mad, been a JCPenney credit card holder for many years.

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I placed an online order for SAME DAY pick up at 7pm on 12/9. Now of course I didn’t t expect it to be ready that evening with it being a couple of hours til closing time. Now after getting out of work at 2pm on 12/10 and driving the hour home I figured it would be ready. I got to the mall and it still showed in process. I needed the suit for a Christmas concert that night for my son. Well, even at customer service they said we don’t know when it’ll be ready you can just shop for it in store. So I did and then on my way out I thought, wait a second my card will be charged another $50 when this processes I better go cancel. Well jokes on me they can’t cancel and online order that is in process OR remove your payment information. So not only did they have 8 hours to prep a SAME DAY order, and drop the ball, they also could not cancel or guarantee I would t have to them go through the hassle of waiting on a debit card refund! Fuming and will NOT be mg Penney’s anytime soon and have made it a point to tell as many people as possible about the poor service! Walmart and Target ALWAYS have same day online orders ready in 2 hours FLAT! They have more volume than JCPenney and they seem to know what they’re doing!

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I recently downloaded this app for Black Friday ads. I was pleased when I first opened it. Signed up, looked at the ads and sales. Just like the actual site. Was able to add things to the cart and although I have not purchased through the app yet; everything seemed to work fine until I went to coupons and wallet. The app won’t add any coupons and just gives me, “server error” every single time. I can be at home, using WiFi or using public WiFi and it still won’t add any coupons. The message area where the envelope symbol is won’t take you to messages. Mine just opens the search bar over and over. I have a couple of messages and can’t open them to see what they are. There is no other option to get to messages either like in settings or profile. I am one of those people who clear out notifications right away and this just plain irritates me. This app definitely need some re wiring lol. Please update and fix these issues so people can use the app the way it was designed to work. I’m going to keep the app and see if improvements are made. I will get rid of it in a week if nothing happens and it still is essentially broken. If it’s easier to just go online then why have an app?! Please fix!

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****UPDATE 29May2018***** I added 5 things to my cart, came back to it a few hours later and my cart shows 317 items at a price over $27,000!!! Three out of 5items show that I've ordered 99 items of the same item, come on, 99 pairs of size 9 shoes in the same colour? I have enough trouble ordering 1 pair that's available so how could 99'pair be available? And then the app says I can use a coupon to save another $5k+. I had to laugh! ----- It looks promising but it is so full of bugs and sporadic in performance, I can't pinpoint any specific area of issue. All areas have a problem. My first order dropped the entire cart, or so I thought, then my JCP card kept giving an error, then I received two duplicate orders but I couldn't cancel one thru CS so I had twice as much charged in my account for a month until I could return everything. My store isn't listed and it keeps defaulting to one on the other side of town! The same crap appears in the 'just viewed' even after clearing the cache and looking at hundreds of items a month later. I haven't been able to make a payment thru the app yet, it always errors out and it dredged up an old account number that I can't delete that is years closed, pre-smart phone era!