User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
I have been playing Jackpot Party Casino for several months now depositing just about every day..... I feel as a vip status player I should get a bigger player bonus hourly than the 200,000 or the 400,000 given 2-3 times a day on Facebook. Bets are a minimum 54,000 and in reality these bonuses only allow a few spins and your done unless you deposit. And when I write support to ask for a real comp credit I am basically ignored and told I can find free chips on Facebook community page (400,000) lol... I do like the new Honey to Do List which gives a decent bonus on Saturday and the 300,000,000 I get when I complete 3 bingos but it seems to go quick and I find myself depositing again :( .... Love the games and the layout but customer service has deaf ears and my last experience with Christopher, well he never responded back... Thinking of going somewhere else where a real player can be more respected , what happens to customers always being catered too... Guess it’s sign of the times..... Will Jackpot Party Casino read this and make it right? Won’t hold my breath but will update if they do......
This app used to be my favorite casino game to play. I don’t know what’s happened over time but it’s no longer fun to play when you can’t get any bonuses, no big wins and end up losing all of winnings faster than you win anything. The games are great games but it feels impossible to win anymore. Every update says your making improvements and making it more fun for the players. I keep hoping to find truth in this and therefore keep playing giving you the benefit of the doubt. At one point I had over a billion coins. Now I can’t keep it over a hundred million. I’m very sad bc I feel like I’m going to have to delete this app soon. I can’t afford to keep buying coins and not seeing any payoffs in return large enough to keep me interested or keep me wanting to play. It’s not fun when you play a game for hours and don’t hit one bonus or large win in all that time. Also, the prizes for getting “big wins” really aren’t worth much. Come on guys, start giving back to your loyal players who have been with you for the long haul and faithful, daily players. I don’t mind buying coins once in awhile but when I have to buy more than I’m winning, I might as well be spending my money on a real casino app where I have a chance to win real money back. This is suppose to be for fun. Where’s the fun??? What happened to the fun and excitement of this app that made it the best free casino app at one time?? Disappointed is all I can say.
Let me first start by saying that I am at level 463, I’ve been playing this game and purchase coins every few days. Over the Christmas holiday, I purchased a larger than normal coin package and also bet higher than usual. While in the Wizard game(betting 10 million a hand) I won a jackpot of 1.8 Billion, which if added to my account would have put me at over 3billion coins. The coins didn’t add to my account so I immediately contacted support with a full description of what happened. Shortly there after I received an email response that they had received my ticket and after their investigation they would respond accordingly. A week or so went by and no response, they did however respond to my second request on another issue (double charging). I send a second request with no response this morning I filed a THIRD request for a follow and was told that unless I could provide a screen shot, there would be no further inquiry into my ticket. How do you screenshot the failure of coins to be deposited on a winning? If the game is still going? I have bought a significant amount of coins and as another reviewer wrote the winnings are few and far between. (Haven’t won a jackpot since that day) I guess Jackpot Party got big and now they’ve forgotten the very people that made them big.
Slots are varied and fun, but extremely pricy for those who purchase packages for credits. I have been playing for years. Another good thing: very few glitches. Many other sites have constant issues. My problem arose with a recent $60 package for 750,000,000 credits. During a high stakes bonus round, the game glitched and on spin 5 of 20, just vanished. I wrote and asked for a refund or the 750,000,000 credits. On spin #5, I was already at 70,000,000 credits and I was placed #1 to win the high stakes tournament. When I returned to the game, I was no longer even in top 3 and I’d lost even the credits I had won. I received a response almost immediately: Nope, we can’t give you a refund or restore your original credits, but here is 100,000,000 credits. I responded, that isn’t satisfactory, and re-explained what had happened. No further response. Zilch. When we purchase packages, we have to trust that customer service will be responsive and take responsibility for glitches in game programming. Their initial response, then complete lack of follow up, was extremely disappointing. $60 for gameplay in which is it not possible to win any actual money ... it is realistic to expect they will take better care of their paying customers. I will never again play this game.
I do like this game but this is the biggest ripoff app of all times. Don’t expect any customer support. Every time leave a game and come back or open a new game the change your bet to some ridiculous large amount. Earlier I lost 80 million when I got pop notification and after close the window it changed my bet from $180k to $180 million. I contacted the company and their response was that is was my fault because I didn't check the bet level. I should have quit then but I didn’t I had finally got up to 4.5 billion with a combination of playing and buying chip. Then I was playing my usual $180k bet and lost 2.9 billion out of my account. Once again their response was it was my fault and I must have left the game and come back with out checking the bet. I never left the game. How realistic is that I going to make one bet for 3 billion. Zero customer service and they try to trick you into making huge bets. I think what they do is totally unethical. I won’t spend one more dollar with them. Trust when I say don’t invest your time and money. Look at the other reviews that have similar issues with glitches and no customer service. Please be warned.
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