Inspira Mobile™

My experience with the app is completely revamped with this new redesigned app. This version took care of the many issues that I had been having with the old version. Looks like, company has started to look into issues reported and feedback shared by the users. I am really happy with the improvements and like to congratulate for doing a splendid job!

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Unfortunately, the app does not allow one to do the real work that needs to properly administer an HSA account and so users must still rely on the website. I had expected the much touted updates to allow us to upload documentation, or at the very least categorize expenses. But app’s main features continue to be providing basic information and the initiation of deposits and withdrawals. This may be good for infrequent users or those who don’t need to provide backup, but for the detail-oriented user it is insufficient. Ideally, future updates will allow users to upload PDFs direct from their phones (where many originate) or, even better, use the technology of many expense account apps and let users snap pictures to back up their claims. But, until then we’re stuck with the (often wonky) website. Hopefully, it’s a work in progress and that will happen soon.

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If I could give this app zero stars I would. It’s not the worst app in the world IF I WAS ACTUALLY ABLE TO LOG IN. The first time I downloaded this app I logged on, enabled Face ID and it seemed fine. I logged on a couple more times regularly, but then it started to say Face ID isn’t available and to use my pin. The pin I set up didn’t work and neither did my password. I deleted the app and tried again, and I was able to log in. But after a couple log ins the same thing happened. Now it’s just a vicious cycle - lather rinse repeat. Oh and btw every time I logged on it said it didn’t recognize this device and I had to verify my identity - EVERY. SINGLE. TIME. I still have to when I log on on my laptop. This app and the website are absolute GARBAGE - they need to do a complete overhaul.

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I’ve changed jobs, been parts of organizations that have merged or been bought out, so I’m no stranger to having to change HSA’s and their associated apps every few years. This app is, without question, the worst one I have ever used. Crashes constantly, when it lets you in at all. I’ve tried to get in almost everyday this week, and only today did it let me log on instead of display some ‘this application cannot be used right now’ generic error that tells you nothing. Touch ID is also completely useless, forcing me to use my pin or password every time. So I figure that if it isn’t going to work, then I might as well turn the feature off, right? Well you cant. Trying to select the toggle that deactivates the Touch ID option just locks you into an endless loop of asking for your fingerprint, without ever turning the feature off. Save yourself the space on your device and just use the website instead. It’s shockingly bare bones information wise, but at least it works. Better yet, don’t use it at all (unless forced to do so by your employment benefits, obviously).

It worked, but only after almost giving up trying to figure out how to pay a provider, which is the only reason I was logged on. If they only made it obvious that “request funds” was how you “pay bill” to someone else. Really poor FAQ too. 1/4/19 update ... when sending funds to a provider, no option to change who the payment was for (ie, one of my covered family members). Seems that would be a basic option to have, no?