imo video calls and chat HD

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After the recent update, I cannot contact people living outside of United States. I am able to contact, send messages and invites, etc. to people who live in the United States but not the people outside the US. All my messages and contacts are gone. My friends and families outside of the US still have their contacts and they connect with each other easily but I am not able to see their information not can I send an invite to join. Basically, IMO can not recognize any contact who resides outside of the US if you are in the US. I deleted the app and re-downloaded but no use. I contacted the app support multiple times but I have heard nothing. I am going to switch to other apps.

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I too lost all of my international contacts and all of my pictures and messages. I’ve uninstalled and reinstalled the app with no success in fixing the problem. I tried adding my contacts manually, but it will only allow me to add numbers from the United States. So frustrated and devastated that I lost all of my pictures and messages. I loved my IMO account. I have no idea what is going on with it now though. I have an iPhone 8 Plus. There was an update to fix the camera around the time I lost everything. I don’t know if that was the catalyst or not. If anyone has any answers about this could you please post? I messaged the help email and I am awaiting a reply. Fingers crossed that this issue gets resolved and fast!

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Being international move ability , I was always connected with my family and friends through IMO but since last some days I can’t see my International contacts in my IMO list only USA contacts I can access. Even I tried to delete and reinstall doesn’t work. I updated my iPhone too. I tried to add contacts on IMO contacts but doesn’t add international contacts. What is the reason? Does it change the policy or any issues. Because I didn’t get anything online about it. IMO team should help to resolve this issue. Or tell me if they changed their policy. I will download another application so do my family and friends to be connected.

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Used to be great for 2 years then two days ago it became horrible. I couldn't send or receive any messeges. I closed it and opened it again and again on my ifone6 then it just eliminated a year's worth of chats and would not let me even invite anyone. I then emailed customer srvice and they wrote me back quickly saying "thank you for your feedback we have forwarded your issue to the "tech" dept and when we have a solution well let you know" !REDICULAS! I then deleted the app and am looking for a replacement. I even paid for the "premium" memebership and thats all the response I got!!?? Unfortunate for the company. Was such a Kool app. All I wanted was some help to fix the problem

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For some reason IMO hasn’t worked properly since the update to HD. The old version does show the United States as an option and the HD version isn’t available to those outside the United States. Using both worked fine but I kept getting a refresh note and notification to use the HD app so I removed the old one. Haven’t been able to chat or call my international family since. WhatsApp seems to be working great so we’ve been using it but IMO really needs to fix whatever is causing this. I can’t even get my family members to show as contacts. My active chats show them but calls don’t work and even if I click to add them...nothing.