Ice Jewel Match

Update: I sent an email for help with this matter and within days they had responded and compensated me for my lost booster pack. Thank you very much for the quick response!! Just 2 days ago I spent $10 to buy a booster pack. I also had accumulated over 300,000 coins. Today I get on the game and everything is gone! I’m not nearly as upset over the loss of coins as I am the fact that I spent money on your app and my booster pack just disappears overnight! What do I do about that?? I was loving playing this game during my “chillout” time before going to bed every night, but right now I’m 😡. Fix my problem and I’ll change my rating.

Edit: Thank you. I followed the directions given here and was able to unsubscribe. I subscribed to the VIP Card mainly to get rid of the pop up ads. Maybe what l think are the pop up ads are not what you meant - all the ads on the daily spin, cash spin, extra moves at the end of the level l am trying to win, etc. l tried to unsubscribe to it after getting very frustrated about these ads still being there. In reading the directions on how to unsubscribe, it states to go to user’s account settings and turn off the auto renewal. The only things that l have in my settings is music, sound, logout of Facebook, and rate. I can also change my user name. Nowhere does it give me the option to turn this off. I really like the game but feel like it is not possible to turn the VIP card off. Either the option is someplace else and it is explained poorly or the option is not there. Either way, it needs to be fixed.

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I’m amazed about the bug on 83 that I recreated six times. The beginning of the level, the alien ufo flies over and changes the pieces. After making the first move, none of the ice breaks, so the level gets stuck trying to reshuffle pieces that don’t exist. The pop up ads at the end of the levels are getting old. I have to spend an inordinate amount of time canceling these pop ups. More game play, less infuriating boxes. Update: I passed the level. You cannot use chocolate sprinkle type bomb because it doesn’t destroy the blocks, which means you won’t get any new pieces. Once I no longer got those chocolates, I was able to perform moves that led to my passing the level. Once past it, I found the next levels easier to pass.

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I stayed away from this game for about 6 months thinking you might get the bugs worked out. First time playing again, and I added two boosters to start out with, and before I even made a move the game shut down. I lost a life and two boosters that I had saved up. I don't know why I keep trying. I love the game, but for over a year now it has been a piece of crap. Y'all know it!!! I used to buy booster packs, but got ripped off more than once doing that. I lost about $20, and you gave me 100 bars. That no where near covered my loses. If you are not going to fix it why don't you take it down instead of ripping everyone off? Very frustrated. Stayed away again for a long time came back, and my review is still here not sent. Why don't y'all hire someone who is smart enough to fix this game.

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I really enjoy playing this game. I use it to relax and decompress after a long day of caring for my mother who is developing Alzheimer's and has complications from a stroke. I'd like to give the game five stars but I can't due to some of the problems I'm having with the game. While playing the game throws you out especially when your close to defeating a level. You loose your momentum and your life. When you are close to defeating the level and you can push the button for 3 extra moves, it doesn't give it to you and you have to concede the lose so you can start over. There are a number of other little problems that away from the enjoyment of playing. Please fix these problem so I can continue to enjoy your game. Thank you in advance.