Honolulu 311

I sent in a report with a short video of a leaking fire hydrant. The very next day there was someone fixing the hydrant, and I also received a phone call to report that the problem was resolved. Wow! That’s awesome follow through! I have to say that the missing “no parking” sign which someone else had initially reported (and I added to) took several months to repair, but I’m glad it was finally done. I wish they would’ve kept the progress updates on the app. It pretty much disappeared at some point because newer reports took its place, and it only said something like “referred to department” for months. Overall, the app makes reporting problems effortless and seems to get things done.

Don't let the bad reviews sway you, those reviewers discredit this app due to city rules and policies, not for the effectiveness of this app. The app does exactly what it was created to do, make it quick and easy to file a report. I've had a quick response to multiple reports that I've filed and have to give high remarks for the follow up calls that I've received during and after the report. Great job guys!

The Department of Information Technology has truly made an outstanding app that gives the public a simple and easy way to report public maintenance needs that always finds its way to the right department (Land Management, HPD, Parks & Recreation). Your call will always be answered and your voice will always be heard. Thank you so much!!!

This app is by far the most efficient app in Honolulu. Tech savvy and easy user interface with follow thru . Congratulations Honolulu so glad you are running head to head with Silicon Valley and putting Honolulu into the leaders as far as tech . Bravo Just moved to Honolulu from asF silicone valley and you are ON IT!

This is a great app that allows citizens to report issues around the city/neighborhoods without tying up the 911 phone lines. I've made only one report and found it easy to use, incorporates photos and you're able to add details to the report.