HomeWAV

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WHEN and IF you can actually get it to work it’s fine, but then there are other times(never just once or twice) where I feel like I spend more time on the phone with their customer support team than I do visiting with my boyfriend.... they will try to tell you the problems are due to poor internet connection, but I have perfect connection and strong signal when I’m online... so I know it’s not me... and then it crashes or keeps logging you out saying “session expired” and makes you log in over and over again. Or it just freezes and keeps counting down and takes your money... good thing they have phones at the jail.... guess I’ll be using their service from now on... never had any problems there. Geez. Get it together HomeWAV. It’s almost not worth it anymore. Not only do you charge .20 a minute, but you charge to load money on too and over half the time you can’t have an uninterrupted conversation with your loved one... but of course it’s never their fault THAT THEIR stuff doesn’t work.... yeah, okay... 🙄😐🤔 Side note... the people that say “HomeWAV is the greatest thing” and what an “amazing blessing” must have been paid to say that.... there’s a reason the app has such low ratings....

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If this were a competition I imagine the developers would strive to improved he app but you have no choice if you want to see them while you talk. Like most things these days the developers/ designers never use or try their creations. Most of the time the video freezes. Sometimes the call will drop. You need to log in continuously. What’s with the app not remembering my user name this is one of the most basic things a app should be able to handle. You can only use it in one orientation, if you flip your device over the app isn’t even aware, another basic function this app is unable to do. Money wise they must be sons of politicians or big businesses reaching into our pockets and grabbing as much $$$$$$ as possible. I would give it zero stars but it won’t let me do that. After reading other reviews it’s oblivious the developers don’t give a #@$& about their work. I’m out.

I appreciate having the app to use to visit my son instead of going down to the local jail where visitation is only two days a week and you have to make an appointment and it takes 24 hours to get your appointment this way I can talk to him whenever I want yeah it freezes up sometimes yeah it does take my money but it doesn’t take me long to disconnect the call when it starts to freeze up then he can try to call me again and usually it will work just fine we can usually get a short video call in even with the freezing up but as long as I get to see my son‘s face and hear his voice even if it is freezing up I’m good with that for now yeah they have a few quirks to work out but I’m sure they will but I’m thankful for this app so I don’t have to deal with the stupid local jail

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I’ve used this app for 2 days to contact a loved one out of state. Each call my internet and WiFi have been excellent. For some reason we can only complete a portion of a call before it disconnects. Each time a 15 minute call disconnects you lose the remainder of the time and money. Today we reconnected 3 or 4 times but I went from 79 minutes to around 30 minutes remaining. Each call ranged 2 minutes-12 but we never completed a single call. Topics of conversation weren’t anything to question. Talk of basic needs, kids, family, and ways to contact with a more reliable platform. I’d love to give this app zero stars but it did allow me to see my loved one even though it scammed me out of time and money.

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The try to blame my internet connection on the video freezing but my WiFi connection is superb . Soon as I accept the call it freezes & take a dollar of my money . I’ve called & nothing was done besides blaming my connection . I’ve turned my WiFi system off and on , uninstalled and downloaded the app over just to ensure it wasn’t any issues on my side . Every other app I use works fine so I’m not sure why it’s constantly freezing, it must be a problem on their side . I’m disappointed in the robbery ! It has used all my money from just accepting the call & I have not even been able to speak to the inmate from it freezing up .