HomeServe - Home Repair

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The app looks promising when I signed up initially. I created the account and I then added several items. Most of the items immediately shows the manuals, replacement parts and etc. 2 items was pending which is not a problem since the app is reading the photo taken from the label. Not all labels are not created equal...I guess. I logged in a few time then everything went downhill from here. I am using a password manager to login so every time it should fill in the same information. Spelling should not be a factor since I had logged into the app several times. I now can’t login to the app anymore. After a few tries, it says that my account is locked. So I follow the instructions to unlock the app. It asks to enter my email address and I keyed it in and it responded that I don’t have permission to do that. I tried to email their tech support but I never got any replies. I wish I can enter 0 stars. Since an app is useless if I can’t do anything with it except taking space on my phone. I will delete the app.

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This app is terrible. I am trying to sign up for the first time but I have to go to a website to do this. The only problem is that the app tells me that cookies are blocked. I disabled blocking cookies and I still get an error. This seems pretty shady and insecure. I went in and cleared my browser and removed my website data, but it still fails. When I tried again, the website data showed 4 entries, three of which were not homeserv sites. I still cannot get logged into the app or even set up my account.

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I’d been using this app as a way to have my instruction manuals in one, central place. However I’ve recently been experiencing problems. The account I created now continues to ask me to login and doesn’t recognize my password. I’ve emailed the developers, receiving a password reset link but this doesn’t work at all. It’s too bad because for the short time it functioned properly. It was convenient. I hope they fix the bugs

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The ONLY reason I got this app was to view/update my service plans. First they throw a bunch of other options at you and so you have to dig around to find the link to look at your plans. And then when you find that link and click on it, they take you to a page to Register even though I’m already a registered customer. Do NOT waste your time.

Helps me organize all my documents and find parts I need! You can even find pros to perform repairs. There is nothing this app can’t find when you scan the barcode. Very impressed.