User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
**Updated** AT&T has fixed this issue for me and others but the process was unpleasant and took many weeks. I have updated the rating from 1 star to 3 stars. I love HBO content but the app is primitive and needs to be updated with Siri/voice support and easier navigation. HBO should look to Netflix for a truly enjoyable app navigation experience. If the HBOgo app improves significantly, then I will gladly update the rating to 5 stars. **Previously** I can’t even login using my AT&T WatchTV credentials. All it says is “Oops Something Went Wrong!” when trying to login. I’ve cleared cache, deleted the app, restarted the device. Nope. Nothing. Same stupid something went wrong response. This happens on my iPhone, iPad, and AppleTV. AT&T owns both AT&T WatchTV and HBO, tons of users complaining since last month, and we still can’t login. HBOgo support rudely told me they can’t replicate the issue, but there are AT&T forums filled with user complaints. Ridiculous.
Updated again 5/5/19: my iPad did not recognize Charter/Spectrum as my provider. I signed out of Charter on my iPad then signed back in under Spectrum and now the HBO Go app works. That may help others who are having the same problem. Updated 5/4/19: I tried the steps to get in to HBOGo from the link as the representative said below and still can not get in to the app. It still shows three blinking dots but nothing else, then times out after entering Spectrum as my provider in the log in screen. I also contacted HBO with my information as the representative asked. Still not a happy customer. If something works so I can get in, I will change my 1 star rating for the HBO app. I really do not want to leave such a horrible review and hope HBO does whatever is necessary to make me a happy customer once again. HBO Go used to work on my iPad in the past but now it does not recognize Spectrum when I try to log in. I am paying for HBO but am not getting all of what I am paying for. What gives?
Update: Today HBOGO is working on all my streaming devices. I am giving it 3 stars until I can further test it out. I hope everyone else is having the same experience. First, I am tired of having my review deleted without any explanation. No profanity just truth. The truth is since AT* took over Directv, Directv Now and HBO everything has gone downhill. Second, After several tech calls to Directv they verified there is a problem with HBO Go. Apparently it is a global problem as people with other services have the same issue. Third, This is not a standalone IPAD app problem, it's the same on my Roku and even the Directv mobile App. In others words, across all my streaming devices. Fourth, what steps have you laid out in these reviews? Explain what it's.bo/Go-Apple-iOS or any of the other nonsensical strings you put in reviews are. Are we to guess how one would use this? It's not a link or anything you can use in the Safari browser. It feels like a nonstarter to me that is a diversion from really offering any real help. There is not even a customer phone number for HBO. Even Directv was stunned by this. Fifth, there is no good faith offer from HBO to offer a money back resolution or even a free month until it's sorted out. Thanks for ruining another service AT*.
It is now impossible to be able to read about any particular movie or show. There are only descriptions for a select few HBO originals otherwise whenever you click on a graphic for a movie or show it automatically started. HBO, I hope your development team is reading this carefully because I have spoken to for other people that I know and every single one hates the fact that one cannot read what the show is about before watching it. None of us want to invest hours of our lives into a show that we have zero clue about besides whatever image you’ve chosen to represent it. Fix this ASAP or I at least know three or four lost subscriptions coming your way. Now that Game of Thrones is over you should really be trying to make the user experience as great as possible because we all have less of a reason to keep the service.
The HBO Go app used to work flawlessly but not anymore. I used to have this app and enjoyed it. It was easy to use and nice to have a full selection of HBO shows and movies to watch any time, anywhere. Unfortunately HBO has dropped the ball with their apps. I can no longer log in to use the app through my Spectrum account. HBO won’t go past the “choose prescriber”. Three dots blink then it times out. What has happened to HBO’s apps? I see many similar complaints from HBO Now subscribers. I think once Game of Thrones is over for the season we will drop HBO considering we can only get part of what we are paying for. HBO has always been a winner in the past and my family have been customers since early cable days but I think that is about to change unless HBO takes the time to care about updating their apps, which is what we are paying for!
With HBO GO you can watch big premieres as they air—plus every episode of HBO’s addictive series
such as Big Little Lies, Game of Thrones, Westworld and so much more.
In addition to getting new movies every week, you also get news, comedy specials, smart talk shows, thought-provoking documentaries, and the special events everyone’s talking about.
You can watch HBO GO on your favorite screen—phone, tablet, computer, connected TV or gaming device.
HBO GO® is only accessible in the U.S. and certain U.S. territories. Some restrictions apply. ©2019 Home Box Office, Inc. All rights reserved. HBO GO® and related channels and service marks are the property of Home Box Office, Inc.
For help, please visit help.hbogo.com.
Terms of Service: http://play.hbogo.com/terms