hangTag: Park & Go

I’m so glad my doctor’s office has this. I can buy parking in the waiting room after I checking in, instead of standing at a kiosk. This was super handy on vacation too, allowing me to buy parking as I walk away from the vehicle. It’s nice to be able to extend parking easily if I underestimated the time needed.

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First of all, I really really really want this app to work. I commute everyday to a parking lot that uses hangTag. If I can actually use this app, it would save me a few minutes everyday on my commute. So I am a very motivated user. Unfortunately, this is the worst mobile app I have ever used. It's basically broken every day I use it. Everyday, I pray that the mobile engineers who made this app pushed a fix, or the backend engineers get their servers working, but it never works for me. The first time I downloaded this app, I couldn't create an account. It just hangs forever and did not create my account. However, the next time I tried to create an account it says the email is already used, so I have to use a different email. So after having to use a different email, I was able to create an account. But I still can't pay. I tried adding a credit card and it says credit card was successfully added. However, when I try to select the credit card, it doesn't show up. When I try to pay for parking it just says "Retrieving Rates". I just want this app to work for once. And so far, it never has worked.

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I never write reviews and if I do they are good. This app has costs me too much money btwn the employees of the parking lot giving me a ticket becase they cant check if I was using the app or not. Leading to a headache of dealing with the ticket. The app can’t even tell if there is an event going on. I was there in the parking lot. I paid and then I was told to leave because only monthly parking was allowed. I received no reimbursement the second time this happened. They didn’t even warn me about the one time reimbursement policy they have when they reimbursed the first time. They should not allow you to pay if there is an event. I use this parking lot 3x a week for my job.

The app does not work well or consistently. I tried to call customer service and did not reach anyone. Paybyohone is Superior product_i never had such problems with that app.

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The rate listed in the app silently included a fee of around ten dollars per use. That’s too much greed for me, so I deleted the app. However, it might not be this excessive for all locations or maybe they will change their ways. If you are going to use it, I recommend that you check the rates before you leave the lot.