GUESS Factory

This app would receive 5 stars from me if it weren’t for 1 elusive pair of shoes. I have made 3 attempts at purchasing a pair of heels that the app claims to be available that aren’t. I am able to put them through checkout, pay for them, have it clear on my card, and get a confirmation email stating that they are preparing and shipping my order. Shortly after receiving my confirmation email and being charged for the shoes I receive another email stating that the shoes have been discontinued. If a pair of shoes is no longer available or discontinued (as the GUESS customer service representative informed me) then it needs to be reflected in the app. Especially if they’ve been discontinued for months. It is disconcerting to find a pair of shoes you like on one single occasion, but to have it happen 3 times is poor management of inventory and very frustrating.

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I love Guess - it’s one of the very few places I shop these days. I have a seriously hard time finding clothes I like anywhere but Guess. This app has always been extremely slow, but I put up with it because, like I said, I love Guess. I don’t know what happened with the newest update, but I haven’t seen any improvements. Everything still loads extremely slowly, and now on top of that, the spin wheel is now gone!! That was something I found to be really special about Guess - they gave you the ability to earn loyalty points with a fun little game every day. I don’t know any other store that offers that. It made Guess stand out.

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Hi! I just ordered an Abree Slim Wallet today (Sept 7, 2018). My concern is that the app doesnt have an order receipt to send on my email or any tracking for my order. I am wondering how to track my package cos’ I dont wanna wait for nothing and I dont want to waste my money since they that the app already took off my money from my card. Plus there is a charge fee of $1.00 and I dont understand why I am being charged of that amount cos all I know is that I’m only paying the exact amount I purchased on.

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Unable to login with my account from the website for some reason. This applies to the website as well, but their location detection locks users into specific versions of the store, with no way for users to select the correct option. For example, while traveling (I have residence overseas as well), I can only see that country's content, with no way to view, order, etc. the US store, where my credit cards, delivery address, are. Because of this, I've actually had reward points expire since I couldn't access nor order while overseas, so it could be delivered and waiting when I got back to the US.

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This is the worst app I have, I honestly LOVE Guess ! But how can I ever even buy anything when I get kicked out like literally every second I’m on the app, both Guess apps at that. And as expensive as Guess is you guys can’t at least have the decency to have gold filled, sterling silver, or at least have surgical steel jewelry ??????? What the hell is gold tone smh !!!!!!!!!! Seriously unsatisfied new customer who’s trying to purchase my Christmas shopping but can’t because I keep getting kicked off both apps !!!!!!!