Great Western Railway

The app works well; it is very efficient organised and well designed aesthetically. It would be improved if you could download your receipt for expensing the ticket and to have e-tickets for open returns. Those features are available on similar apps but then you have to pay a booking fee.

response required

Apparently, the website does not accept non-UK payment cards. But the website doesn’t mention this. It’s a poor website design - it has an option for entering an international address, so I entered my US address (and it has a drop down box to select the country). Then when I clicked Buy Now to proceed to the page where I expected to enter my payment card info, the app just returned to the same screen where I entered my address - with my address now showing in the form - and doesn’t explain why I can’t proceed beyond that. I had to spend time in a Live Chat to be told that it’s probably the non-UK address that is preventing me from continuing.

The app could be better if ticket information could be stored as an E-Ticket for your Apple Wallet so if I go through a dead zone or forgot to print it my ticket would still be accessible also it’s just more convenient having something important on a device you’d rarely loose

response required

Have spent over an hour trying to buy a ticket. Just keep sending me in circles. Making me pick pictures of crosswalks and bridges. Stuck on inputting my address for 30 minutes. Select purchase and it just keeps going back to address which is correct, but won’t tell me what’s wrong. Am now giving up. Utter waste of time. Also keeps saying password must be at least 8 letters when it’s 10. Worst ever. Hateful.

response required

Even though we live in a global world, I mean it is 2019, the app only accepts UK based payments apparently. Does the app or website mention this? Of course not. Had to waste time with customer service to be told this. The funny part is the app used to work just fine for me in the past. Wake up GWR!