GoPass

This is a very convenient way of having a monthly ticket. The ones before got erased and it was hard to prove to the transit authorities that they were still valid or if I forgot the date that I bought it then I would be riding without knowing when I should buy it again. I always had to keep the receipt but still that one could be lost or the Ink would fade and be hard to see the date or duration. But I do like this system. Only thing that is missing is that I would like to be able to print the ticket receipts in my printer at home. That way if my phone died I could still show the receipt to the train police. Because I’m concerned of not having it on one day and not being able to show my pass could get me a fine.

Now let me be frank, I hate Dart. In the last few years bus fares have gone up and up for no reason other than that the company wanted it to increase by 20% by 2020. They don’t realize that the people who ride the bus depend on them to get to work everyday, these prices are getting ridiculous! Right now it’s at 6.00 for a day pass for an adult, minimum wage is currently 7.25 an hour. And I think my biggest issue with it is that it’s the same old bus they’ve always had. Why are we paying for a premium service but instead getting basic? I digress however, because at least the app is easy to use as well as very user friendly.

Much much better than the original that was mainly a source of tickets. The GOPass app is a substantial improvement. I finally stopped checking Google and Apple Maps because the schedules are now accurate. I’ve never had a problem figuring out how to buy a ticket, and if it’s always crashing on your phone, I’d have the phone checked. I use it every week and app’s ease of use and reliability suggest the requirements, coding and testing were complete and well done. I’m grateful for the new and better app and its smooth implementation.

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GoPass has high ambitions but comes up short. It works well as fare payment tool. Its navigation features are a mess: —Busses on the street are often not shown in the app. This may be a function of technical problems outside of GoPass (e.g., nonfunctional GPS unit), but it is chronic. —The next bus feature is inconsistent—sometimes buses in immediate vicinity are shown, sometimes not. —The arrival time predictions are unreliable. Often buses are shown as arriving a couple minutes before schedule; inevitably, they arrive on or, more typically, behind schedule. —The feature where you tap on next bus to get exact location on a map often doesn’t work. —GoPass and Google Maps information for same bus line can be inconsistent. —GoPass navigation recommendations are more “conservative” than Google Maps recommendations. Q seems to overlook options that involve vehicles 5-10 minutes away, which increases predicted trip times. All these things undermine the effectiveness of GoPass for customers. This is unfortunate given GoPass’ ambitions to be a high quality and effective app for public transportation customers in DFW region. With time, hopefully GoPass will improve.

Expedited tickets for DFW transportation in a jiffy! This APP really works fast, convenient without the hassle of finding a ticket vending machine or human interaction. Hopefully in due time a few things should be considered ie: Instead of 1 DAY PASS or 31DAYS PASS....The options MUST change to allow flexibility. I travel 50% due to work and some days I’ll ride the train 3xs a week, this mobile APP only has 1 day pass because of this I have to purchase tickets every morning for the TRE. There a few SERVER issues on the train that complicates the purchasing process on the APP. I love it because it certainly makes my traveling easier.